custom theme not displaying…site still loads the generic wordpress theme

– These forums are for free themes available in the WordPress theme directory at www.ads-software.com/themes/. So please contact the developer/vendor directly for support with your question. Forum volunteers are not given access to commercial/custom products, so they would not know why your /custom/commercial theme or plugin is not working properly. The developers/vendors are responsible for supporting their custom/commercial product. See https://codex.www.ads-software.com/Forum_Welcome#Commercial_Products

Divi by Elegent theme forum: https://www.elegantthemes.com/forum/