custom thumbnails show up in plug in but not on site

  • Resolved awalkerco

    (@awalkerco)


    5 years, 7 months ago

    Hi, two of my custom thumbnails show up in the back end of my site, but not on my portfolio page. I have another in the same group that shows up, but the other two don’t. If I click on the thumbnail in the plug in it pulls up on a different page. All my other custom thumbnails work in my portfolio, just not these two. Can you help me get this fixed please?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author puravida1976

    (@puravida1976)

    We usually start with the logs. Are there errors showing in the logs (will display a note at the top when you log into the portal, if there are). They are usually quite helpful, but if not; please reach out again.

    Thread Starter awalkerco

    (@awalkerco)

    There are no errors showing in the logs!

    Plugin Author puravida1976

    (@puravida1976)

    I could not locate your account using your WP username, so then I searched for your domain in the “allowed referrers” (which found no entries). So that suggests to me that your domain is not allowed, and there are likely errors in the STW portal that would state the issue. Please log in and add your domain to the “allowed referrers” and all should be well.

Viewing 3 replies - 1 through 3 (of 3 total)
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