Custom User Meta does not save data

Hello @neejoh,

I’m really sorry to know that you are facing an issue with the custom user meta option. However, it is a known issue and our developers are aware of that. They are working on it and it will be fixed in a future release of the plugin.

Should you have any doubts or need any help further, feel free to reply in the thread below and we would be happy to help!

Regards,
Prathamesh Palve

Hi @wpmudev-support7

What is the ETA on this?
Is there anything we can do to speed up the process?

Because of this bug our client is doing a lot of manual work, they’re getting restless and I completely understand that.

I hope to get a clear answer.
Thanks!

Hi there,

I really need this fix too.
I using in my production site and doing all in manual…

Thank you

• This reply was modified 4 years, 10 months ago by Byron Hasegawa.

Hello @neejoh and @byron222

I trust you’re doing well!

I apologize for the inconvenience this issue has caused. I’m afraid we can’t provide an ETA, to prevent disappointment if a deadline is missed (which in plugin development quite a frequent occurrence!).

The bug will be fixed in the next plugin release, version 1.13. The plugin is still being tested by our QA team. Once it will pass all testing it will be released.

Please keep an eye on future plugin’s updates.

Kind regards,
Nastia

Hello @neejoh

I hope you are doing well!

We haven’t heard back from you for a while now so we’ve marked this ticket as resolved. If you do have any followup questions or require further assistance feel free to reopen it and let us know here.

Kind regards,
Nastia

I did not see an update for the plugin @wpmudev-support9, had it been fixed?

Hello there @neejoh

The v.1.13 isn’t released yet, as you can see in main plugin page here:
https://www.ads-software.com/plugins/forminator/

Keep in mind that we’re marking the forum topics as “resolved”, not the issues themselves.

Thank you,
Dimitris

How are things moving along?

If it is in testing, can you maybe send the patch for this issue so we can apply it manually until the next update is released?
Or if we can get a pre-release build, send that?

We don’t need a full new version with a set of new features, we need a patch that fixes broken functionality.

It has been over two months and I have multiple clients that are really unhappy with us a company. We as a result are VERY unhappy with the way we’re being stringed along by you (as a company).

Bugs are not always straight forward and if they’re low in the virtual card house it can have bigger consequences than we can see on the outside. I get that, we’re developers too. But with the time it takes WPMU DEV to work out a bug makes me feel it is very low on the priority list.

I’m free to choose to either use your free-to-use product or not, I get that too. Many companies publish plugins for free to get the trust of their users so they eventually become paying customers. Not sure if this is something WPMU DEV is all about, but it does not feel like it from this side of the fence.
We’re an agency that manages 200+ websites where many have scattered plugins like GravityForms and Yoast (SEO) and were hoping to eventually migrate them all over to many of the WPMU DEV plugins to have more of a singular style.

At first we were very enthusiastic about what we saw and were about to become a WPMU DEV member. But as you can imagine we don’t want to take the risk that if one of your plugins has a bug, we a company will suffer for months and potentially lose face with our own clients because of something we have apparently zero control over (except for migrating away from WPMU DEV plugins).

I hope you understand where we (as clients) are coming from and truly hope for bug fix soon.

Why can’t I reply to this topic anymore?

—

Apparently WordPress did not show me a notification and no new content after page reload so I expected that nothing was saved. Apparently it was. Sorry for the spam.

• This reply was modified 4 years, 9 months ago by Ronaldt.

Hello @neejoh

I trust you’re doing well!

I’ve followed up in a thread that is opened in here:
https://www.ads-software.com/support/topic/very-unhappy-with-slow-bug-support/

Have a good day!

Kind regards,
Nastia

Hello @neejoh

I hope you’re well today!

I understand your point and I apologize for the delays but I”m afraid it’s till not released yet and there’s no way we could provide just “isolated fix” currently as it’s “built-in” into the plugin. Unfortunately, not every issues can be addressed with separate “patch/fix”.

I don’t have an exact ETA but we expect to make the release at the end of the month, hopefully.

Kind regards,
Adam

It has been 3 months. Three months. And still no update. Three months for a bug fix.

I would expect *way* different support when I visit your website:
https://premium.wpmudev.org/get-support/

Can you explain the difference between the PRO and the FREE version of this plugin? Do bugs get fixed and looked over by a different team or something?

Maybe time to open up the plugin and make it open-source so other developers can work on it too? I mean, the plugin absolutely has potential! If it works, it works great.

Hi @neejoh

Hope you are doing well.

Sorry to hear we had this delay, the updates are not only for bugs but a lot of enhances too, we have all development and test flow before releasing it.

Our QA team is already working on the 1.13 and soon it will be released to Free version too.

The difference of current version 1.12.x from pro is the Live Chat support, our internal forum support and the Pro receive updates first, but we are working on new Pro features that are coming on the upcoming update too.

We don’t look with different eyes for free or pro bugs, and we try to improve as much we can each release both versions.

I suggest keeping eyes on the plugin updates, which should be soon.

Best Regards
Patrick Freitas