customer accounts just disappear from WooCommerce

  • Resolved SLV

    (@dwnl)


    1 year, 4 months ago

    Hi!

    I notice that customer accounts just disappear from WooCommerce…
    This will happen within a couple of weeks, and I lost 29 accounts so far…
    I know this because I kept a .csv file.
    Customers can’t log in anymore, so they mail me, I look in the list with customers in WooCommerce and there is no account anymore…
    There are no errors, all plugins are up-to-date, and the theme is up-to-date.

    How is this possible and how do I solve this?

    `
### WordPress Environment ###

WordPress address (URL): https://
Site address (URL): https://
WC Version: 7.9.0
REST API Version: ? 7.9.0
WC Blocks Version: ? 10.4.6
Action Scheduler Version: ? 3.6.1
Log Directory Writable: ?
WP Version: 6.2.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: nl_NL
External object cache: ?

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 8.1.21
PHP Post Max Size: 64 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.61.1
OpenSSL/1.1.1k

SUHOSIN Installed: –
MySQL Version: 10.6.14-MariaDB
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 7.9.0
WC Database Prefix: wp_
Totale database grootte: 167.81MB
Database gegevens grootte: 136.59MB
Database index grootte: 31.22MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.39MB + Index: 0.33MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 1.02MB + Index: 0.11MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 3.02MB + Index: 0.03MB + Engine InnoDB
wp_cmplz_cookiebanners: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cmplz_cookies: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_cmplz_services: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.16MB + Index: 0.09MB + Engine InnoDB
wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_litespeed_avatar: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_litespeed_crawler: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_litespeed_crawler_blacklist: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_litespeed_img_optming: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_litespeed_url: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_litespeed_url_file: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_mail_catcher_logs: Data: 1.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 54.05MB + Index: 0.39MB + Engine InnoDB
wp_postmeta: Data: 23.50MB + Index: 5.95MB + Engine InnoDB
wp_posts: Data: 26.20MB + Index: 0.63MB + Engine InnoDB
wp_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
wp_revslider_css_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_sliders_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_slides: Data: 0.11MB + Index: 0.02MB + Engine InnoDB
wp_revslider_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_termmeta: Data: 0.13MB + Index: 0.14MB + Engine InnoDB
wp_terms: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
wp_term_taxonomy: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wp_trp_dictionary_nl_nl_de_de: Data: 4.52MB + Index: 3.20MB + Engine InnoDB
wp_trp_dictionary_nl_nl_en_us: Data: 3.52MB + Index: 3.19MB + Engine InnoDB
wp_trp_dictionary_nl_nl_fr_fr: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_trp_gettext_de_de: Data: 1.52MB + Index: 1.91MB + Engine InnoDB
wp_trp_gettext_en_us: Data: 1.52MB + Index: 1.86MB + Engine InnoDB
wp_trp_gettext_fr_fr: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_trp_gettext_nl_nl: Data: 2.52MB + Index: 1.98MB + Engine InnoDB
wp_trp_gettext_original_meta: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wp_trp_gettext_original_strings: Data: 4.52MB + Index: 3.52MB + Engine InnoDB
wp_trp_original_meta: Data: 0.28MB + Index: 0.42MB + Engine InnoDB
wp_trp_original_strings: Data: 2.52MB + Index: 3.52MB + Engine InnoDB
wp_usermeta: Data: 1.25MB + Index: 0.45MB + Engine InnoDB
wp_users: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_user_registration_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.39MB + Index: 0.36MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.41MB + Index: 0.66MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woodmart_wishlists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woodmart_wishlist_products: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpforms_payments: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
wp_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_action_history: Data: 0.16MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wapo_addons: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wapo_blocks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wccl_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 1.30MB + Index: 0.33MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.08MB + Index: 0.08MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.25MB + Index: 0.17MB + Engine InnoDB

### Post Type Counts ###

attachment: 1012
cms_block: 26
elementor_library: 5
language_switcher: 4
nav_menu_item: 95
page: 25
portfolio: 9
post: 10
product: 103
product_variation: 1331
revision: 666
shop_order: 137
user_registration: 1
wcs_ruleset: 7
woodmart_sidebar: 1
woodmart_size_guide: 1
wpforms: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (29) ###

Auto Image Attributes From Filename With Bulk Updater: door Arun Basil Lal – 4.3.1
Booster Plus for WooCommerce: door Pluggabl LLC – 7.0.0
Complianz | GDPR/CCPA Cookie Consent: door Really Simple Plugins – 6.5.2
Conditional Shipping for WooCommerce: door Lauri Karisola / WP Trio – 3.1.0
GTM4WP: door Thomas Geiger – 1.16.2
Elementor: door Elementor.com – 3.14.1
Hide Cart Functions: door Artios Media – 1.0.6
OMGF: door Daan from Daan.dev – 5.6.2
Kadence WooCommerce Email Designer: door Kadence WP – 1.5.11
Limit Login Attempts Reloaded: door Limit Login Attempts Reloaded – 2.25.20
LiteSpeed Cache: door LiteSpeed Technologies – 5.5.1
Loco Translate: door Tim Whitlock – 2.6.4
Replace Image: door WP Zone – 1.1.7
Slider Revolution: door ThemePunch – 6.6.12
TranslatePress - Business: door Cozmoslabs
Razvan Mocanu
Madalin Ungureanu – 1.2.9

TranslatePress - Multilingual: door Cozmoslabs
Razvan Mocanu
Madalin Ungureanu
Cristophor Hurduban – 2.5.7

Gebruikers-Registratie: door WPEverest – 3.0.2.1
Import Export WordPress Users and WooCommerce Customers: door WebToffee – 2.4.2
Woo Custom Stock Status: door Softound Solutions – 1.3.7
Min Max Quantity & Step Control for WooCommerce: door CodeAstrology Team – 4.4
Variation Swatches for WooCommerce - Pro: door Emran Ahmed – 2.0.23
Variation Swatches for WooCommerce: door Emran Ahmed – 2.0.24
WooCommerce: door Automattic – 7.9.0
Woodmart Core: door  – 1.0.36
Yoast SEO: door Team Yoast – 20.11
Mail logging - WP Mail Catcher: door James Ward – 2.1.3
WPC Composite Products for WooCommerce: door WPClever – 7.0.5
WPForms Lite: door WPForms – 1.8.2.3
YITH WooCommerce Product Add-ons & Extra Options: door YITH – 2.24.1

### Inactive Plugins (0) ###


### Dropin Plugins (1) ###

object-cache.php: object-cache.php

### Must Use Plugins (1) ###

WordPress automation by Installatron: door  –

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: composite (composite)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

### WC Pages ###

Winkelbasis: #9 - /winkel/
Winkelwagen: #10 - /winkelwagen/
Afrekenen: #11 - /afrekenen/
Mijn account: #12 - /mijn-account/
Algemene voorwaarden: ? Pagina niet ingesteld

### Theme ###

Name: Woodmart Child
Version: 1.0.0
Author URL: https://xtemos.com
Child Theme: ?
Parent Theme Name: Woodmart
Parent Theme Version: 7.2.4
Parent Theme Author URL: https://themeforest.net/user/xtemos
WooCommerce Support: ?

### Templates ###

Overrides: woodmart/woocommerce/archive-product.php
woodmart/woocommerce/cart/cart-item-data.php
woodmart/woocommerce/cart/cart.php versie 7.4.0 is verouderd. De hoofdversie is 7.9.0
woodmart/woocommerce/cart/cross-sells.php
woodmart/woocommerce/cart/mini-cart.php versie 5.2.0 is verouderd. De hoofdversie is 7.9.0
woodmart/woocommerce/checkout/form-checkout.php
woodmart/woocommerce/checkout/thankyou.php
woodmart/woocommerce/content-product-cat.php
woodmart/woocommerce/content-product.php
woodmart/woocommerce/content-single-product.php
woodmart/woocommerce/content-widget-product.php
woodmart/woocommerce/global/breadcrumb.php
woodmart/woocommerce/global/form-login.php
woodmart/woocommerce/global/quantity-input.php versie 7.4.0 is verouderd. De hoofdversie is 7.8.0
woodmart/woocommerce/loop/add-to-cart.php
woodmart/woocommerce/loop/loop-end.php
woodmart/woocommerce/loop/loop-start.php
woodmart/woocommerce/loop/no-products-found.php versie 2.0.0 is verouderd. De hoofdversie is 7.8.0
woodmart/woocommerce/loop/orderby.php
woodmart/woocommerce/loop/pagination.php
woodmart/woocommerce/loop/sale-flash.php
woodmart/woocommerce/myaccount/form-login.php
woodmart/woocommerce/product-searchform.php
woodmart/woocommerce/single-product/add-to-cart/grouped.php
woodmart/woocommerce/single-product/add-to-cart/variable.php
woodmart/woocommerce/single-product/meta.php
woodmart/woocommerce/single-product/product-attributes.php
woodmart/woocommerce/single-product/product-image.php versie 3.5.1 is verouderd. De hoofdversie is 7.8.0
woodmart/woocommerce/single-product/product-thumbnails.php
woodmart/woocommerce/single-product/rating.php
woodmart/woocommerce/single-product/related.php
woodmart/woocommerce/single-product/sale-flash.php
woodmart/woocommerce/single-product/tabs/description.php
woodmart/woocommerce/single-product/tabs/tabs.php
woodmart/woocommerce/single-product/title.php
woodmart/woocommerce/single-product/up-sells.php
woodmart/woocommerce/single-product-reviews.php
woodmart/woocommerce/single-product.php

Outdated Templates: ?
					
					
						Leer hoe te updaten

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
product-variation-management
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-07-25 07:12:08 +02:00
Options: ?
Notes: 92
Onboarding: completed

### Action Scheduler ###

Afgerond: 150
Oldest: 2023-06-24 01:41:38 +0200
Newest: 2023-07-24 10:39:29 +0200

Mislukt: 32
Oldest: 2023-03-28 09:24:10 +0200
Newest: 2023-06-30 10:29:39 +0200

In afwachting: 6
Oldest: 2023-07-24 11:14:31 +0200
Newest: 2023-07-28 10:31:57 +0200


### Status report information ###

Generated at: 2023-07-24 11:05:18 +02:00
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Beauty of Code (woo-hc)

    (@beautyofcode)

    Hi @dwnl ,

    Thanks for reaching out!

    I understand that customer accounts are being deleted after a few weeks, is this correct?

    This can happen if the Personal data retention for inactive accounts is set with a specific value.

    To check if this is the case, can you please navigate to WooCommerce → Settings → Accounts & Privacy and scroll down to the Personal data retention section.

    Next, check if the “Retain inactive accounts” option has a value set:

    If so, you can remove the value and leave the option blank to retain this data indefinitely.

    You can read more about these options here:

    Cheers!

    Thread Starter SLV

    (@dwnl)

    It was set to 1 month! :-0 How stupid is that!
    I hope it is solved now! Thank u very much!

    Plugin Support Beauty of Code (woo-hc)

    (@beautyofcode)

    Hi @dwnl ,

    You are very welcome – happy to help!

    I’ll go ahead and mark this as resolved then, feel free to create a new topic if you need further help.

    Also, if you have a minute, we’d love if you could leave us a review:

    https://www.ads-software.com/support/plugin/woocommerce/reviews/

    Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘customer accounts just disappear from WooCommerce’ is closed to new replies.