Customer being asked to create acct or login

  • Frustrated here. I’m trying to set up my WC store so that accounts are generated automatically for customers at checkout. I have both “Automatically generate username from customer email” and
    “Automatically generate customer password checked.”

    I have “Enables the option to skip the final review page.” checked in the settings. But yesterday, a customer was annoyed because after he paid at Paypal, he was directed back to my site and asked to login, or create an account before his order was actually submitted.

    What should I do here to fix this checkout flow?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor angelleye

    (@angelleye)

    The logic in our plugin would look to see if “guest checkout” is allowed in WooCommerce or not. If not, it would require login or account creation on the review page like you’re seeing. This overrides the option to skip final review, which is why you’re still seeing that review page.

    My guess is that we need to add some additional logic based on the options you mentioned for automatically generating username and password for new accounts. I’m actually not finding those options anywhere, though. Can you point those out? Is that built into WooCommerce by default or is that coming from a 3rd party plugin?

    Thread Starter MDC2957

    (@mdc2957)

    Writing from my phone, but I think the options are under Woo commerce settings, and then the checkout tab. There’s two check boxes as I recall..

    Plugin Contributor angelleye

    (@angelleye)

    I found it under the Accounts tab, which makes sense. ??

    I think we’re going to need to get this adjusted in our next plugin update. We simply hadn’t considered those options when tying all this logic about the review page and guest checkout into our plugin.

    We’re just about to release our 1.2.4 update. I’ll get this added to 1.2.5.

    Thread Starter MDC2957

    (@mdc2957)

    Hi Drew, the interim solution to avoid this problem is to enable guest checkout, correct?

    Plugin Contributor angelleye

    (@angelleye)

    Yes, if WC’s guest checkout option is enabled, then it won’t require login so the skip review page option would work.

Viewing 5 replies - 1 through 5 (of 5 total)
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