Customer cancelled subscription says Processing
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Hi, I have a store which allows customers to cancel their subscription in ‘My Account’.
A cancelled subscription in the WooCommerce Orders Admin says ‘Processing’ still. When clicking into the order I see a related order with the status ‘Pending-cancel’. I understand this is due to it being a subscription however it is not clear from the Admin which orders have been cancelled.
Is there a way to show the order as ‘Cancelled’ in the WooCommerce Admin when a customer cancels their subscription?
Thanks
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Hi there!
There isn’t a built-in option to process subscriptions within WooCommerce. Are you using Subscriptions extension to get this done?
If yes, you can reach out to support by accessing ?https://woocommerce.com/my-account/create-a-ticket/?form=ticket from the account you’ve purchased the product from, and selecting Subscriptions on the dropdown.
If you’re using another third party extension to get this done, please get in touch with the plugin devs for further information on this.
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