customer cannot see woocommerce orders

  • Resolved mkhait

    (@mkhait)


    1 year, 7 months ago

    some customers have come back to us saying they cannot see orders under my orders.

    we can see orders in myadmin

    The page I need help with: [log in to see the link]

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  • Hi @mkhait ,

    Thanks for reaching out!

    I understand that some customers are unable to see their orders on the “My Account” page, is this correct?

    Are you able to replicate this issue on your end? Also, are there any similarities with the customers experiencing this issue, such as the same products, same country etc.?

    Can you please try gather some information from your customers so that we can try and see if there are any patterns, such as:

    • If this occurs on all browsers, or only specific ones.
    • If all their orders are missing, or only certain orders.
    • If they see any errors being displayed when trying to access this page.

    Additionally, please can you share a copy of your sites System Status Report so that we can have a better understanding of your sites current environment.

    You can find this via?WooCommerce?→?Status. Select?Get system report?and then?Copy for support. Once you have this, please share the results with us here.

    Cheers!

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need any further help with this.

    Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)
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