Customer can’t choose what shipping options they want?

  • Resolved pamelafarber

    (@pamelafarber)


    6 years, 1 month ago

    I’ve setup in the back end three options for shipping – Canada, USA and Local but when I test the checkout it doesn’t give me any options it just defaults to the first shipping option on the list. I tried a few plugins that allow you to choose but none of them appeared to work.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • I have had a similar issue. The only payment method available (even after entering a billing address) is PayPal, and not shipping costs are available. If I “Place Order” and then go back to the checkout from PayPal, the shipping options and cost options appear.

    My website is https://www.transportbooks.com/checkout/

    Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    Hey there,

    It sounds like you might have one shipping method per different location / shipping zone – in that case, as long as you qualify for that one shipping zone, you won’t ever see the other shipping methods.

    If you’re still having trouble with this, can you please share a screenshot of your WooCommerce > Settings > Shipping page? I’d like to see how the zones are set up.

    dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hi @pamelafarber @transportsr

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thanks,

Viewing 3 replies - 1 through 3 (of 3 total)
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