Customer can′t log in – it fails

  • Resolved lebensqishop

    (@lebensqishop)


    10 months, 2 weeks ago

    At the moment customers can only buy as guests. When they try to log in it looks like this:

    Where can I fix it? Does anyone have an idea?

    Thanks in advance and best regards!

    • This topic was modified 10 months, 2 weeks ago by lebensqishop.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @lebensqishop

    This kind of problem is usually caused by a conflict with your theme or with another plugin. The best way to determine this is to:

    • Temporarily switch your theme to Storefront or Twenty Twenty-Four
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    I hope that helps! Let me know once you have done a conflict test!

    anastas10s

    (@anastas10s)

    Hi ?? We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Customer can′t log in – it fails’ is closed to new replies.