Customer can’t update expiry date on their saved cards

  • Resolved David Wang

    (@blogjunkie)


    4 years, 10 months ago

    It’s the beginning of the year, and several customers have received new credit cards with updated expiry dates and CVV number. However it’s not possible to edit a saved card, they’re only able to delete the card.

    Once they’ve deleted the card, they get an error when attempting to add the new card:

    Duplicate card already exists

    What’s happened is that the card has been deleted from the site, but is still in the Braintree vault. I have to manually go into the Braintree vault to delete the card and then only is the customer able to add their card as a saved payment method.

    Request: Would it be possible to automatically delete the card from the Braintree vault when the customer deletes their card (saved payment method)?

    Thanks

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor SkyVerge

    (@skyverge)

    Hey @blogjunkie!

    Thanks for contacting us about our PayPal Powered by Braintree gateway plugin! I’m happy to help out here ??

    Sorry to hear that when customers delete their card as a saved payment method in WooCommerce, the cards aren’t being removed from the Braintree vault. When a card is removed from WooCommerce, the plugin should also delete the token from the Braintree vault. We’d love to help troubleshoot this issue with you a bit further.

    If you’d like us to take a closer look as to why this isn’t working as expected, would you please raise a support request via our support form, or alternatively, raise a new support request via your WooCommerce.com account?

    Thanks!
    Kristy

    Plugin Contributor SkyVerge

    (@skyverge)

    Hey @blogjunkie,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved. If you’re still experiencing issues or have further questions, please feel free to open a new thread or contact support through our site.

    Cheers,
    Tamara

Viewing 2 replies - 1 through 2 (of 2 total)
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