Customer Consent is Mandatory?!

  • Resolved gholmy

    (@gholmy)


    1 year, 6 months ago

    Hi,

    I have been using this awesome plugin for quite sometime now, but I recently noticed that I’m not able to send email review reminders without getting customer consent. How can I bypass this?

    Many Thanks!

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support pistachio6321

    (@pistachio6321)

    Thanks for using our plugin!

    Can you please let me know which setting do you have for the “Verified Reviews” field on the “Review Reminder” tab in the plugin’s settings?

    Thread Starter gholmy

    (@gholmy)

    Hi,

    Thanks for your reply!

    The setting of “Independently Verified” is chosen in the Verified Reviews field.

    Looking forward for your feedback.

    Plugin Support pistachio6321

    (@pistachio6321)

    Thanks for providing additional details.

    If you do not want to display a consent checkbox, please switch the “Verified Reviews” option to “No verification”.

    If you would like to use the “Independently verified” option and have CusRev to send review reminders on your behalf, then we require an explicit consent from your customers according to the EU laws.

    Thread Starter gholmy

    (@gholmy)

    Ok sure. Has this always been the case? Because I’ve been using the plugin for around a year now, and never had the consent issue come up before.

    Plugin Support pistachio6321

    (@pistachio6321)

    Unfortunately, EU laws do now allow “automatically checked” checkboxes.

    Plugin Support pistachio6321

    (@pistachio6321)

    If you would like to bypass it, please use the “No verification” setting. We will also check the question about non-EU countries.

    Thread Starter gholmy

    (@gholmy)

    Ok sure. If I use the “No Verification” setting, will I be losing the “verified owner” tag on the reviews, or it has nothing to do with it?

    Plugin Support pistachio6321

    (@pistachio6321)

    The “verified owner” tag will still be displayed. However, there will be no link to a verified copy of the review on the CusRev website.

    Thread Starter gholmy

    (@gholmy)

    Ok, I get it.

    I’ll switch to “No Verification” then, and see how it goes.

    Many Thanks!

Viewing 9 replies - 1 through 9 (of 9 total)
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