• Resolved rutheart

    (@rutheart)


    Hi, I have received an order where the customer details are missing, both name, address, phone numer and email address. Only detail provided is postal code and country. Payment is authorized by Vipps, but they are not able to provide information about who the customer is. They “might or might not” be able to see customer details when I “capture payments”, but there is a chance I/they will still not se who the customer is, nor be able to refund the payment once captured. They suggest I contact woocommerce for support. Is there any way I can find the customer details? What is causing this bug? I don’t want to lose this customer, but the only option I see is cancelling the order, if you cannot help me out here. Any suggestions are highly welcome! :))

    System status provided below

    `
    ### WordPress Environment ###
    
    WordPress address (URL): https://rutheart.com
    Site address (URL): https://rutheart.com
    WC Version: 7.2.2
    REST API Version: ?</img> 7.2.2
    WC Blocks Version: ?</img> 8.9.2
    Action Scheduler Version: ?</img> 3.4.0
    Log Directory Writable: ?</img>
    WP Version: 6.1.1
    WP Multisite: ?</img>
    WP Memory Limit: 1 GB
    WP Debug Mode: –
    WP Cron: ?</img>
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.33
    PHP Post Max Size: 256 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 3000
    cURL Version: 7.66.0
    OpenSSL/1.1.1q-fips
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.39-42-log
    Max Upload Size: 1 MB
    Default Timezone is UTC: ?</img>
    fsockopen/cURL: ?</img>
    SoapClient: ?</img>
    DOMDocument: ?</img>
    GZip: ?</img>
    Multibyte String: ?</img>
    Remote Post: ?</img>
    Remote Get: ?</img>
    
    ### Database ###
    
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    WC Database Prefix: wpgd_
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    Database Data Size: 94.70MB
    Database Index Size: 20.64MB
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    wpgd_lifterlms_user_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpgd_lifterlms_vouchers_codes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpgd_lifterlms_voucher_code_redemptions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpgd_lifterlms_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpgd_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpgd_ms_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpgd_occasions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpgd_options: Data: 15.39MB + Index: 3.20MB + Engine InnoDB
    wpgd_op_user_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpgd_pimwick_gift_card: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpgd_pimwick_gift_card_activity: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpgd_postmeta: Data: 16.55MB + Index: 4.03MB + Engine InnoDB
    wpgd_posts: Data: 30.52MB + Index: 1.02MB + Engine InnoDB
    wpgd_prli_clicks: Data: 1.70MB + Index: 1.29MB + Engine MyISAM
    wpgd_prli_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpgd_prli_links: Data: 0.02MB + Index: 0.05MB + Engine MyISAM
    wpgd_prli_link_metas: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpgd_rad_rapidology_stats: Data: 1.29MB + Index: 0.19MB + Engine MyISAM
    wpgd_registration_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpgd_s2w_error_product_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpgd_signups: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpgd_site: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpgd_sitemeta: Data: 1.02MB + Index: 0.03MB + Engine InnoDB
    wpgd_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpgd_ta_link_clicks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpgd_ta_link_clicks_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpgd_tec_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpgd_tec_occurrences: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpgd_termmeta: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
    wpgd_terms: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    wpgd_term_relationships: Data: 0.16MB + Index: 0.09MB + Engine InnoDB
    wpgd_term_taxonomy: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
    wpgd_tinvwl_analytics: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpgd_tinvwl_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpgd_tinvwl_lists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpgd_usermeta: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
    wpgd_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpgd_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wpgd_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    wpgd_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpgd_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpgd_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpgd_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpgd_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpgd_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpgd_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpgd_wc_product_attributes_lookup: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
    wpgd_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpgd_wc_product_meta_lookup: Data: 0.09MB + Index: 0.13MB + Engine InnoDB
    wpgd_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpgd_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpgd_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpgd_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpgd_wdi_feeds: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpgd_wdi_themes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpgd_wfpklist_template_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpgd_wpdevart_calendars: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpgd_wpdevart_dates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpgd_wpdevart_extras: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpgd_wpdevart_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpgd_wpdevart_payments: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpgd_wpdevart_reservations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpgd_wpdevart_themes: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wpgd_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpgd_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpgd_wpml_mails: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
    wpgd_xoo_wl_list: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpgd_xoo_wl_list_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpgd_yith_wapo_addons: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wpgd_yith_wapo_blocks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpgd_yith_wcact_auction: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpgd_yith_wccl_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpgd_yith_wcwl: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpgd_yith_wcwl_lists: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpgd_yoast_indexable: Data: 2.48MB + Index: 0.77MB + Engine InnoDB
    wpgd_yoast_indexable_hierarchy: Data: 0.09MB + Index: 0.16MB + Engine InnoDB
    wpgd_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpgd_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpgd_yoast_seo_links: Data: 0.19MB + Index: 0.13MB + Engine InnoDB
    wpgd_za_categories_to_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpgd_za_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpgd_za_headers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpgd_za_products_to_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpgd_za_types: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpgd_za_values: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    _: 1
    anb: 1
    attachment: 2695
    awl-labels: 7
    custom_css: 2
    customize_changeset: 6
    cwginstocknotifier: 2
    et_header_layout: 4
    et_pb_layout: 83
    et_template: 6
    et_theme_builder: 1
    feedback: 785
    gift_card: 1
    is_search_form: 1
    jetpack-portfolio: 4
    jetpack-testimonial: 1
    jp_img_sitemap: 1
    jp_sitemap: 1
    jp_sitemap_master: 1
    layout: 2
    llms_form: 3
    mc4wp-form: 1
    nav_menu_item: 33
    nw-item: 3
    oembed_cache: 1
    page: 92
    post: 706
    pretty-link: 98
    product: 248
    product_variation: 218
    project: 3
    question_answer: 2
    revision: 3139
    shop_coupon: 14
    shop_order: 193
    shop_order_refund: 7
    sl-insta-account: 1
    sl-insta-feed: 1
    sl-insta-media: 356
    tablepress_table: 17
    tribe_events: 24
    tribe_organizer: 1
    tribe_venue: 4
    wcct_countdown: 5
    wcps: 1
    wdi_instagram: 1
    woocarousel: 1
    wp_block: 2
    wp_global_styles: 1
    wp_show_posts: 1
    yith_wcps_type: 1
    yith-wcbm-badge: 5
    
    ### Security ###
    
    Secure connection (HTTPS): ?</img>
    Hide errors from visitors: ?</img>
    
    ### Active Plugins (43) ###
    
    Advanced Woo Labels: by ILLID – 1.21
    Elegant Themes Updater: by Elegant Themes – 1.2
    Feed Them Social - for Twitter feed, Youtube, and more: by SlickRemix – 3.0.2
    HurryTimer: by Nabil Lemsieh – 2.6.3
    Klarna Checkout for WooCommerce: by Krokedil – 2.9.0
    Klarna Order Management for WooCommerce: by klarna
    krokedil – 1.7.1
    
    PublishPress Future: by PublishPress – 2.7.3
    WooCommerce PDF Invoices, Packing Slips, Delivery Notes and Shipping Labels: by WebToffee – 3.0.4
    Super Simple Changes: by Scott Wyden Kivowitz – 1.0.5
    TI WooCommerce Wishlist: by TemplateInvaders – 2.1.1
    WooCommerce Shortcodes: by WooThemes
    Claudio Sanches – 1.0.0
    
    WPForms Lite: by WPForms – 1.6.6
    YITH WooCommerce Product Add-ons & Extra Options: by YITH – 2.17.0
    Zapier for WordPress: by Zapier – 1.0.4
    Checkout with Vipps for WooCommerce: by WP Hosting – 1.13.2
    ConvertKit: by ConvertKit – 2.0.5
    Dropship Me: by Vitaly Kukin – 1.0.3.16
    Hide This: by Andrés Villarreal – 1.1.3
    Jetpack: by Automattic – 11.6
    Judge.me Product Reviews for WooCommerce: by Judge.me – 1.3.20
    Pretty Links: by Pretty Links – 3.2.8
    Printful Integration for WooCommerce: by Printful – 2.1.34
    TablePress: by Tobias B?thge – 2.0.1
    The Events Calendar: by The Events Calendar – 6.0.6.2
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.22.24
    
    WooCommerce: by Automattic – 7.2.2
    Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5
    PW WooCommerce Bulk Edit: by Pimwick
    LLC – 2.107
    
    Enjoy Instagram: by Mediabeta Srl – 6.2.2
    Digital Goods Checkout on WooCommerce: by Claudio Sanches – 1.1.0
    EU/UK VAT Compliance for WooCommerce (Free): by David Anderson – 1.27.10
    Elegant Themes Updater: by Elegant Themes – 1.2
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.11.0
    Advanced Woo Search: by ILLID – 2.69
    WooCommerce Shortcodes: by WooThemes
    Claudio Sanches – 1.0.0
    
    Media Library Assistant: by David Lingren – 3.05
    Code Snippets: by Code Snippets Pro – 3.2.2
    Yoast SEO: by Team Yoast – 19.13
    Custom Buttons for WooCommerce: by Puri.io – 1.2.2
    WPC Product Bundles for WooCommerce: by WPClever – 6.7.0
    WooCommerce PayPal Payments: by WooCommerce – 2.0.1
    WP Mail Logging: by Wysija – 1.10.4
    WooCommerce Accounting Report: by BjornTech – 2.1.3
    
    ### Inactive Plugins (32) ###
    
    404page - your smart custom 404 error page: by Peter Raschendorfer – 11.2.6
    Coming Soon Page, Maintenance Mode & Landing Pages by SeedProd: by SeedProd – 6.2.2
    Elegant Themes Support: by Elegant Themes – 1.5
    Ivory Search: by Ivory Search – 5.4.1
    LifterLMS: by LifterLMS – 6.0.0
    Monarch Plugin: by Elegant Themes – 1.4.14
    Point of Sale POS for WooCommerce: by BizSwoop a CPF Concepts
    LLC Brand – 2.2.1
    
    Post Grid by PickPlugins: by PickPlugins – 2.0.74
    Product Recommendation Quiz for eCommerce: by RevenueHunt – 1.0.14
    Quiz And Survey Master: by ExpressTech – 7.1.11
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
    ShortPixel Image Optimizer: by ShortPixel – 4.21.1
    Simply Schedule Appointments: by N Squared – 1.6.2.3
    Site Plugin for rutheart.com: by  –
    Thank You Page Customizer for WooCommerce: by VillaTheme – 1.0.6
    ThirstyAffiliates: by Caseproof – 3.10.0
    WooCommerce Admin: by WooCommerce – 3.3.2
    WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.8
    WooCommerce Shipping & Tax: by WooCommerce – 1.25.20 (update to version 2.1.0 is available)
    WooCommerce Stripe Gateway: by WooCommerce – 6.0.0
    WordPress Editorial Calendar: by Colin Vernon
    Justin Evans
    Joachim Kudish
    Mary Vogt
    and Zack Grossbart – 3.7.11
    
    WPC Product Timer for WooCommerce: by WPClever – 3.2.2
    WP Fastest Cache: by Emre Vona – 1.0.9
    WP Fastest Cache Premium: by Emre Vona – 1.4.2
    WP File Manager: by mndpsingh287 – 7.1.3
    WP Google Analytics Events: by PineWise – 2.6.0
    WPOnepager: by Themesgrove – 2.4.1
    WP Optin Wheel: by StudioWombat – 1.3.1
    WP Sheet Editor - WooCommerce Products: by WP Sheet Editor – 1.8.0
    WP Show Posts: by Tom Usborne – 1.1.3
    WP Super Cache: by Automattic – 1.7.4
    YITH WooCommerce Wishlist: by YITH – 3.16.0
    
    ### Settings ###
    
    API Enabled: ?</img>
    Force SSL: –
    Currency: NOK (kr)
    Currency Position: left_space
    Thousand Separator: 
    Decimal Separator: ,
    Number of Decimals: 0
    Taxonomies: Product Types: auction (auction)
    external (external)
    gift-card (gift-card)
    grouped (grouped)
    pw gift card (pw-gift-card)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    Order datastore: WC_Order_Data_Store_CPT
    
    ### WC Pages ###
    
    Shop base: #374 - /nettbutikk/
    Cart: #375 - /cart/
    Checkout: #376 - /checkout/
    My account: #377 - /my-account/
    Terms and conditions: #9113 - /salgsbetingelser-frakt-og-retur/
    
    ### Theme ###
    
    Name: Divi
    Version: 4.6.5
    Author URL: https://www.elegantthemes.com
    Child Theme: ?</img> – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?</img>
    
    ### Templates ###
    
    Overrides: –
    
    ### WooCommerce PayPal Payments ###
    
    Onboarded: –
    Shop country code: NO
    WooCommerce currency supported: ?</img>
    Advanced Card Processing available in country: –
    Pay Later messaging available in country: –
    Webhook status: –
    Vault enabled: –
    Logging enabled: –
    Reference Transactions: –
    Used PayPal Checkout plugin: –
    Tracking enabled: –
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    multichannel-marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: minified-js
    new-product-management-experience
    settings
    
    Daily Cron: ?</img> Next scheduled: 2022-12-28 11:04:46 +01:00
    Options: ?</img>
    Notes: 112
    Onboarding: completed
    
    ### Klarna Checkout Request Log ###
    
    2021-11-25 12:34:53: KCO get order
    Response code: 404
    Response message: 
    Correlation ID:
    
    2021-11-25 12:34:53: KCO get order
    Response code: 404
    Response message: 
    Correlation ID:
    
    
    ### TI WooCommerce Wishlist Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 1,970
    Oldest: 2022-11-29 18:03:06 +0100
    Newest: 2022-12-28 10:03:39 +0100
    
    Pending: 6
    Oldest: 2022-12-28 11:03:39 +0100
    Newest: 2023-01-03 15:26:30 +0100
    
    
    ### Status report information ###
    
    Generated at: 2022-12-28 10:58:31 +01:00
    `

    Best, and thanks in advance!

    RT

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Hi there @rutheart ??</img>

    Customer details missing from order page – Payment with Vipps authorized

    Thanks for reaching out. From what I gather, the issue is related with the “Checkout with Vipps for WooCommerce: by WP Hosting – 1.13.2” plugin’s functionality.

    I suggest getting in touch with their support channel, with this inquiry, as this forum is dedicated to the core WooCommerce functionality.

    Just to note, I was able to find their support forum here:

    https://www.ads-software.com/support/plugin/woo-vipps/

    I trust that points you in the right direction, but if you have more questions, let us know. We’re happy to help.

Viewing 1 replies (of 1 total)
  • The topic ‘Customer details missing from order page – Payment with Vipps authorized’ is closed to new replies.