Customer duplication

  • Resolved razvanimal

    (@razvanimal)


    4 years ago

    Hi there!

    Apparently, WooCommerce detects customers with the same email address as separate ones based on their registration status.

    For instance, in the image below, one can see how the same customer is duplicated because some of the orders were place while being logged in and some while not:

    View post on imgur.com

    How can we aggregate these orders?

    Thanks,
    Razvan

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support wpnomad a11n

    (@wpnomad)

    Hi Razavan,

    You can follow the steps outlined here to link the orders to customer’s registered account: https://www.zorem.com/link-woocommerce-guest-orders-to-customer-account/

    Make sure to take a backup of your site before you apply the code mentioned in that article though.

    I hope this helps!

    Plugin Support con

    (@conschneider)

    Engineer

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Kind regards,

Viewing 2 replies - 1 through 2 (of 2 total)
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