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Resolved

(@beatty67)

Hi there. A customer tried 3x to register for a class and could not. He said he got the spinning wheel that…never stopped. He’s using MacBook Pro Chrome browser. My client (site owner) wants me to look into it but I cannot replicate the spinning wheel on 5 different devices, including a MBP using Chrome. My trials all successfully purchased a class, also using different locations / ISPs.

I’ve read most things on errors related to spinning wheels w woo commerce including this:

https://woocommerce.com/document/endless-loadingspinner-on-the-checkout-page/

So….

The WordPress url and site address url match.
I don’t see javascript errors in the console panel.
I added the transactional email filter to the functions file.

THEN:

All plugins and theme are up to date.

We’re using siteground hosting with a lot of caching.

I have been unable to replicate the problem. I don’t see any errors.

What else can I do for this customer? The transaction doesn’t seem to get logged anywhere that I’ve been able to find.

System report:


### WordPress Environment ###

WordPress address (URL): https://nettierocreative.com
Site address (URL): https://nettierocreative.com
WC Version: 7.5.1
REST API Version: ?</img> 7.5.1
WC Blocks Version: ?</img> 9.6.6
Action Scheduler Version: ?</img> 3.5.4
Log Directory Writable: ?</img>
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?</img>
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 8.0.28
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.85.0
OpenSSL/3.0.8

SUHOSIN Installed: –
MySQL Version: 5.7.39-42-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?</img>
fsockopen/cURL: ?</img>
SoapClient: ?</img>
DOMDocument: ?</img>
GZip: ?</img>
Multibyte String: ?</img>
Remote Post: ?</img>
Remote Get: ?</img>

### Database ###

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WC Database Prefix: qvu_
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Database Data Size: 81.59MB
Database Index Size: 7.97MB
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qvu_wfstatus: Data: 0.13MB + Index: 0.11MB + Engine InnoDB
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qvu_woocommerce_square_customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
qvu_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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### Post Type Counts ###

attachment: 268
custom_css: 2
et_footer_layout: 1
et_header_layout: 2
et_pb_layout: 37
et_template: 3
et_theme_builder: 1
event_listing: 90
event_organizer: 1
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event_venue: 1
feedback: 1
mailpoet_page: 1
nav_menu_item: 14
page: 38
post: 3
product: 14
product_variation: 20
revision: 979
shop_coupon: 2
shop_order: 50
wp_global_styles: 1

### Security ###

Secure connection (HTTPS): ?</img>
Hide errors from visitors: ?</img>

### Active Plugins (28) ###

Divi Blog Extras: by Elicus – 2.6.5
BulletProof Security Pro: by AITpro – 17.1
Divi Blurb Extended: by Elicus – 2.2.6
Divi Image Hover: by Divizoom – 2.0.2
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5
Flexible Checkout Fields: by WP Desk – 3.5.7
Google Listings and Ads: by WooCommerce – 2.4.1
Site Kit by Google: by Google – 1.96.0
Imagify: by Imagify – Optimize Images & Convert WebP – 2.1.1
MailPoet: by MailPoet – 4.9.0
Redirection: by John Godley – 5.3.9
SiteGround Optimizer: by SiteGround – 7.3.1
Supreme Modules Lite - Divi Theme, Extra Theme and Divi Builder: by Supreme Modules – 2.5.2
Divi Supreme Pro: by Divi Supreme – 4.9.26
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.8.2
WooCommerce Payments: by Automattic – 5.6.2
WooCommerce Shipping & Tax: by WooCommerce – 2.2.4
WooCommerce Square: by WooCommerce – 3.6.1
WooCommerce: by Automattic – 7.5.1
Yoast SEO Premium: by Team Yoast – 20.3
Yoast SEO: by Team Yoast – 20.3
WP Event Manager - Calendar: by WP Event Manager – 1.4.8
WP Event Manager - Event Recurring: by WP Event Manager – 1.4.4
WP Event Manager - Registrations: by WP Event Manager – 1.6.16
WP Event Manager: by WP Event Manager – 3.1.33
WP Mail SMTP: by WPForms – 3.7.0
WP Migrate: by WP Engine – 2.6.3
WP Rocket: by WP Media – 3.12.6.1

### Inactive Plugins (4) ###

Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 7.14.0
SiteGround Security: by SiteGround – 1.4.1
Wordfence Security: by Wordfence – 7.9.1
WP Easy Pay (Free): by WP Easy Pay – 4.0.4

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (2) ###

BPS Pro MU Tools: by AITpro – 17.0
WP Migrate Compatibility: by Delicious Brains – 1.3

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?</img>
Order datastore: WC_Order_Data_Store_CPT

### WC Pages ###

Shop base: #815 - /shop
Cart: #816 - /cart
Checkout: #817 - /checkout
My account: #818 - /my-account
Terms and conditions: ?</img> Page visibility should be public

### Theme ###

Name: Divi Child Theme
Version: 1.0
Author URL: https://skybridgestudio.com
Child Theme: ?</img>
Parent Theme Name: Divi
Parent Theme Version: 4.20.2
Parent Theme Author URL: https://www.elegantthemes.com
WooCommerce Support: ?</img>

### Templates ###

Overrides: –

### Subscriptions ###

WCS_DEBUG: ?</img> No
Subscriptions Mode: ?</img> Live
Subscriptions Live URL: https://nettierocreative.com
Subscriptions-core Library Version: 5.5.0
Subscription Statuses: –
WooCommerce Account Connected: ?</img> No

### Store Setup ###

Country / State: United States (US) — Massachusetts

### Subscriptions by Payment Gateway ###

### Payment Gateway Support ###

Square: products
card_types
customer_decline_messages
payment_form
authorization
charge
charge-virtual
capture_charge
refunds
voids
customer_id
tokenization
add_payment_method
token_editor

### Square ###

Environment: Production
Tokenization Enabled: –
Debug Mode: Off

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
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onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
product-variation-management
settings

Daily Cron: ?</img> Next scheduled: 2023-03-28 16:04:30 -04:00
Options: ?</img>
Notes: 90
Onboarding: skipped

### WooCommerce Payments ###

Version: 5.6.2
Connected to WPCOM: Yes
Blog ID: 204768758
Account ID: acct_1LXVaY2E5iKdiDkG

### Action Scheduler ###

Complete: 2,978
Oldest: 2023-02-24 13:51:53 -0500
Newest: 2023-03-27 14:30:47 -0400

Failed: 38
Oldest: 2023-01-30 10:25:20 -0500
Newest: 2023-03-27 14:19:28 -0400

Pending: 5
Oldest: 2023-03-27 14:31:42 -0400
Newest: 2023-04-02 21:04:22 -0400

### Status report information ###

Generated at: 2023-03-27 14:31:48 -04:00

Any help you can offer on this would be much appreciated.

Cheers, Beatty

The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

xue28 (woo-hc)
(@xue28)

1 year, 8 months ago

Hi @beatty67

Thanks for reaching out!

I understand that one of your customers is unable to finish the checkout process due to a spinning wheel that never stopped. Furthermore, you were unable to replicate the scenario on your end and we’re successful in placing an order, correct?

Can you please confirm if this is happening to only one customer or for all your customers?

As you’re unable to replicate the scenario, can you please ask your customer to try to clear their browser’s cache or try another browser or in incognito mode and see if that works?

Thread Starter beatty67
(@beatty67)

1 year, 8 months ago

Hi Xue28,

My client reached out to her customer and asked him to try a different browser or device. I’m not sure how adept everyone is at clearing caches. Some people go nuts when I ask them to do that.

We are both now thinking that it was something on the customer’s device. So thank you very much for getting back to me quickly. I’ll consider this to be resolved!

Cheers,

Beatty

xue28 (woo-hc)
(@xue28)

1 year, 8 months ago

Hi @beatty67

You are most welcome and we’re glad that worked! ??

Meanwhile, if you have a moment to spare, we would love it if you could share your thoughts with us by leaving a review or feedback. Your experience and feedback are important to help us improve and ensure we’re always providing the best possible support.

Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Customer gets ‘Spinning wheel on checkout’ but I can’t replicate’ is closed to new replies.

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