Customer History Revenue is negative

Hi there!

To troubleshoot further, could you please share a screenshot of the order notes for this specific order? Also, could you please let me know which payment method the customer used for this order?

To access the order notes, please follow these steps:

1. Go to WooCommerce → Orders and open the specific order.
2. In the order view, look at the Order Notes section on the right-hand side.

You can use the following tool to take a screenshot: https://snipboard.io
Also, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

• System Status Report?which you can find via WooCommerce > Status > Get system report > Copy for support.
• Fatal error logs?(if any) under WooCommerce > Status > Logs.

Once we have more information, we’ll be able to assist you further.

HI,

Please see order history and the Customer History. They are using Revolut Pay and have no problems with other orders received.

https://prntscr.com/cqI-Nba0OHQD

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Hello bredamcguigan,

Thank you for your reply.

The screenshot you shared is not working.
Could you share it again using a different tool like https://snipboard.io?

Also, edit the affected order and share a screenshot of the Order Notes.
This will provide more details that might help understand the problem.

I can see that your site has a lot of orders so I am assuming this is not a new site.
Has this issue occurred before?

Once I have more information, I will be in a better position to assist you further.

Best regards.