Customer ignores Reviews tick box and then does not receive any system emails

  • Resolved saule

    (@saule)


    8 months ago

    Wen I have enabled Google Customer Reviews, I found out that my customers who had Gmail could not receive system emails regarding their order status update. Looks like they did not confirm the review invitation. All those system emails were in my hosting default email as failed or returned. This should not supposed to be like this. Please advice.

Viewing 1 replies (of 1 total)
  • Plugin Author rerm

    (@rermis)

    Hi Saule,

    Thank you for your message. This plugin has an option to present the popup for Google customer reviews on the order confirmation page. This option allows Google to inject the code to present the popup. The plugin itself cannot see or store the results of the prompt, trigger the email, or store information related to reviews, invitations, or order status updates.

    If you are having trouble with order emails, I recommend checking your domain’s DNS to ensure the SPF, DKIM, DMARC exist and are valid, as the absence of these records would cause email delivery to fail.

Viewing 1 replies (of 1 total)
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