customer invoice not sending

Hey @joannaritsoni,

The customer invoice is a different email from what is typically sent when a customer first places an order. It has a link the customer can use to pay for the order. That’s why it’s designed to be manually sent by the store owner.

When a new order that has been paid for is received, the “Processing” or “Completed” emails are the ones that can be automatically sent. It has the same information as the customer invoice email except that they don’t include a link to pay since they’ve already been paid for.

I would suggest enabling the “Processing” and “Completed” emails again since these will notify the customer about their order.

Let us know if you have any questions.

Thanks!

thank you so much!

I enabled processing emails because completed is for when the product is about to be shipped. however for the email to be sent the status has to be changed to processing is this right? so the customer again will not receive the email confirmation automatically when he submits the order he will receive it when we change the status to processing. is this correct?

Good question. It depends on how the customer pays at checkout. If they pay with a credit card or something like PayPal, then the order will be set to “processing” at that point by the payment gateway. If they pay “offline” using something like a check or cash, then you do have to manually change the status to “processing” once you’ve been paid.

thank u so much

so for the “customer invoice/order details” that is sent manually how can i send the invoice to the client?

also one more question: how can i preview how the emails that are sent look? if i click preview i only get the code but not the actual email. how can i see the actually email and edit it if i want?

Hi @joannaritsoni,

When you’re editing an order (WooCommerce > Orders), look in the top-right and you’ll see a spot for “order actions.” You can select the option here to send the customer invoice from the drop-down and then click the arrow button next to it. That will send the email to the customer.

To customize emails and see what they look like, see the WooCommerce Email Customizer from MailPoet.

https://www.mailpoet.com/woocommerce-email-customizer/

this is what i see https://prnt.sc/xe1svb in woocommerce>orders
there is no dropdown in order actions

Sorry for the confusion. You need to actually edit an order (click on it from the list of orders).