Customer matched zone “Domestic”

I was able to remove the notice from the product page but how do I remove it from the cart and checkout pages?

• This reply was modified 1 year, 4 months ago by tyeglover.

Hi @tyeglover

From what I understand, you’re experiencing an issue where a banner displaying “Customer matched zone ‘Domestic'” is appearing on your cart and checkout pages. You were able to remove it from the product page but are having trouble removing it from the other pages.

Unfortunately, I’m unable to access your cart and checkout pages directly to see the issue firsthand. To better assist you, could you please provide more information? Specifically, a screenshot of what you’re seeing would be very helpful. This will allow me to understand the context of the banner and provide the most accurate solution to your problem.

You can use https://snipboard.io to share screenshots. Just follow the instructions on the page and paste the URL in your reply.

Sharing your site’s System Status report will also help us understand your site’s setup and identify the problem. You can find it via WooCommerce > Status. Select Get system report and then Copy for support.

Once you’ve gathered this information, please paste it inside a Code block in your reply, or use https://pastebin.com to paste it and share the link with us.

Thanks for your patience and cooperation in this matter! We’re here to help you get this sorted.

Hi,

yes your understanding is correct see the screenshot of the page and the system report code below. Let me know if you need anything else. Thanks!

https://snipboard.io/DM1RW9.jpg

` WordPress Environment

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Server Info: Apache<br>PHP Version: 7.4.33<br>PHP Post Max Size: 256 MB<br>PHP Time Limit: 120<br>PHP Max Input Vars: 3000<br>cURL Version: 7.85.0<br>OpenSSL/3.0.9

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attachment: 19<br>custom_css: 1<br>feedback: 2<br>mailpoet_page: 1<br>nav_menu_item: 8<br>page: 19<br>post: 1<br>product: 12<br>revision: 150<br>seedprod: 1<br>shop_order: 3<br>shop_order_refund: 2<br>wp_block: 6<br>wp_global_styles: 4<br>wp_navigation: 2<br>wp_template: 20<br>wp_template_part: 6 Security

Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (18)

Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.20.1<br>Google Listings and Ads: by WooCommerce – 2.5.10<br>Jetpack Protect: by Automattic - Jetpack Security team – 1.4.2<br>Jetpack: by Automattic – 12.7.1<br>Klaviyo: by Klaviyo<br>Inc. – 3.3.1

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advanced-cache.php: advanced-cache.php Settings

API Enabled: ?<br>Force SSL: ?<br>Currency: USD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: bundle (bundle)<br>external (external)<br>grouped (grouped)<br>simple (simple)<br>subscription (subscription)<br>variable (variable)<br>variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)

Connected to WooCommerce.com: ?<br>Enforce Approved Product Download Directories: ?<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – WC Pages

Shop base: #327 - /<br>Cart: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.<br>Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.<br>My account: #50 - /my-account-2/<br>Terms and conditions: ? Page not set Theme

Name: Wardrobe Fashion Stylist<br>Version: 1.0.6<br>Author URL: https://www.wpradiant.net/<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ? Not declared Templates

Overrides: – WooPayments

Version: 6.7.1<br>Connected to WPCOM: Yes<br>WPCOM Blog ID: 224248947<br>Account ID: acct_1NzQOjCIArUvCg6o<br>Payment Gateway: Enabled<br>Test Mode: Disabled<br>UPE: Enabled (deferred_intent)<br>UPE Enabled APMs: card<br>WooPay: Enabled (product,cart,checkout)<br>WooPay Incompatible Extensions: No<br>Apple Pay / Google Pay: Enabled (product,cart,checkout)<br>Fraud Protection Level: basic<br>Multi-currency: Enabled<br>Public Key Encryption: Disabled<br>Auth and Capture: Enabled<br>Documents: Disabled<br>Logging: Enabled Admin

Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page

Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>settings<br>async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-11-05 20:55:48 +00:00<br>Options: ?<br>Notes: 84<br>Onboarding: completed Action Scheduler

Canceled: 1<br>Oldest: 2023-11-01 19:31:32 +0000<br>Newest: 2023-11-01 19:31:32 +0000

Complete: 8,288<br>Oldest: 2023-10-05 02:48:47 +0000<br>Newest: 2023-11-05 02:36:32 +0000

Failed: 14<br>Oldest: 2023-10-02 21:22:15 +0000<br>Newest: 2023-11-05 01:51:47 +0000

Pending: 5<br>Oldest: 2023-11-05 03:26:49 +0000<br>Newest: 2023-11-06 01:51:47 +0000 Status report information

Generated at: 2023-11-05 02:47:25 +00:00<br>`

Hi @tyeglover

Thanks for sharing the requested information above.

The banner that you are seeing on your site can be disabled by navigating to WooCommerce > Settings > Shipping > Shipping Options > Debug mode > Uncheck Enable debug mode.

When this is enabled, it will show matching shipping zones will bypass shipping rate cache.

Hope this helps!

thank you @xue28! This worked.

Hi @tyeglover,

thank you! This worked.

I’m glad to hear that the solution provided worked for you! It’s always our aim to ensure that your experience with WooCommerce is as smooth as possible.

I’ll go ahead and mark this thread as resolved. However, if you ever have more questions or issues in the future, don’t hesitate to kick off a new topic.

We’d be thrilled if you could spare a few minutes to leave us a review at ?? https://www.ads-software.com/support/plugin/woocommerce/reviews.

Cheers!