Customer name and address not showing in New order email

  • Resolved eastlight100

    (@eastlight100)


    1 year, 9 months ago

    Since the 7.7.0 update I’ve noted that the Customer’s Name and address is not displayed in the ‘New Order’ email. All that you see is a phone number and email address. Where the address should be displayed it just says N/A.

    However, these details are available in Admin itself. Has there been any changes here since this update?

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  • Saif

    (@babylon1999)

    Hello @eastlight100,

    Since the 7.7.0 update I’ve noted that the Customer’s Name and address is not displayed in the ‘New Order’ email. All that you see is a phone number and email address. Where the address should be displayed it just says N/A.

    That is quite unusual. I understand that you are referring to the new order email for the admin, correct? What about other emails? Are they displayed as expected?

    Could you also share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    It’s also worth checking if there are any fatal error logs from WooCommerce > Status > Logs and choosing from the drop-down menu the fatal-errors.log option.


    Look forward to hearing back from you.

Viewing 1 replies (of 1 total)
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