Customer not getting emails, but I am

Hi there,

I understand you’re using this Woo Custom Emails plugin https://www.ads-software.com/plugins/woo-custom-emails/

I’d suggest testing whether your customers are receiving emails with this plugin disabled. If they do – you should open a support thread in support forum of Woo Custom Emails plugin, https://www.ads-software.com/support/plugin/woo-custom-emails

If your customers are still not receiving default order emails with the said plugin disabled – make sure to go through steps in our email FAQ here:

https://docs.woocommerce.com/document/email-faq/

In particular, WP Mail Logging plugin can help you determine whether it’s deliverability issue or emails aren’t sent at all:

https://en-gb.www.ads-software.com/plugins/wp-mail-logging/

If that’s a deliverability issue (emails are shown as sent in the log but they are not received) – you could try adding DKIM/SPF records before resorting to SMTP service.

I hope this helps!

Hi there,

We haven’t heard from you in a while so I’ll be marking this thread as resolved.

Feel free to open a new thread and link to this one if you have further questions though.

Have a wonderful day ahead!