Customer Ordered More Quantity Than Was In-Stock

  • Resolved curtiswirtz

    (@curtiswirtz)


    4 months, 3 weeks ago

    We have an event with a limited number of tickets.
    Somehow, with only 3 tickets remained in-stock, a customer was able to purchase 4 tickets.
    At this point, the stock did not update (it remained at 3).
    One minute later, the same customer ordered one more ticket.
    This second order went thru and WooCommerce says “was updated in -1 for the product”, yet the stock remained at 3.

    A different customer ordered a single ticket for this event a few hours later, and the quantity seems to have been subtracted correctly (only 2 tickets remain in-stock).

    Yesterday, when trying to reproduce ordering more quantity than remains in stock, we are unable to do so. The input field on the product purchase page would not allow to enter a quantity more than the number that’s in-stock (2).

    Today, even though there are still only 2 tickets remaining in-stock, when I test attempting to purchase more tickets than available, I am limited to only purchasing 1 – even though no more ticket orders for this event have been purchased. There seems to be some delay in the quantity being updated. I’m curious how/why this could be happening.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter curtiswirtz

    (@curtiswirtz)

    I would really appreciate any assistance or explanation for:
    -Why the product’s stock quantity would not get updated?
    -Wow the customer was able to purchase a higher quantity of tickets than remained in stock?
    -Have you experienced any delay with the inventory quantity being updated?

    Tushar Tajane

    (@tushonline)

    Same problem with us too.

    It’s like, people are able to backorder but it’s not a backorder.

    We have already activated Order Allocation by location priority. But customers are able to place orders for more quantities because the product keeps showing instock for customers.

    Plugin Author Fahad Mahmood

    (@fahadmahmood)

    I would suggest both of you to consider the cron job run which is available under the tab on the settings page. By running cron job scripts with a good interval like every 5 minutes, will keep your inventory updated with the changed value of the stock across the shop. Sorry for the really late response.

    I’m taking over for Curtis. This doesn’t seem like an issue with running cron job scripts. It appears that when there’s 1 stock left for a location, it won’t decrease to 0 when the product is ordered, so it can be ordered many times without anyone getting notified that it’s out of stock even when the backorder is not allowed. Please help

Viewing 4 replies - 1 through 4 (of 4 total)
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