Customer orders not showing

Hello,

Sorry for asking, can you tell me is a staging site was created? If so, does the issue is present on staging site as well?

You can create a staging site, by using a plugin like WP Staging.

Let us know what you find.

Hi Ignor,

No it was not created with a staging site.

Hello,

You can make sure the My-Account pages are excluded from caching, to get more information please refer to:
https://docs.woocommerce.com/document/configuring-caching-plugins/

As an alternative, you can use this plugin below:
https://www.ads-software.com/plugins/user-switching/
It is helpful for testing, for example, to verify what other users can see, you can swiftly become another user.

I hope this points you in the right direction.

Heyya Igor,

I disable the minify cache completely and nothing changed.

Thanks

Hi,

This is odd.

Sorry for asking, can you check under Appearance > Customize. > additional CSS? I am wondering if there is CSS code that is hiding the My Account > Orders section, it is a possibility.

If there is code on there, you can temporarily disable it to see if this makes a difference?

Thanks.

Hi Igor,

I have gone into that section Appearance > Customize. > additional CSS. removed the custom CSS I had. cleared the cache then opened in igcognito mode. Still same issue ??

Hi,

To help you investigate further, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

Thanks.

Hi Ignor,

No worries I will do that now.

Thanks