Customer password changed e-mail after every purchase
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Hello,
With every purchase, user’s passwords get just changed e-mail and but they don’t loose access to the site.
Simultaneous to the “order received” email, they also receive a “Password Changed” email after every purchase.
No changes were done to the site lately, so I have no clue of what might have started this behaviour.
This happens with only the Woocommerce plugin active and the default Hello elementor theme. My products are just virtuell.
Possible affected plugins I use:
Woocommerce, Paid membersubscription, WP Mail SMTP
Any idea of what could be happening and what is triggering it?
Thank you
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This topic was modified 1 year, 7 months ago by
budkhand.
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This topic was modified 1 year, 7 months ago by
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Hi @budkhand
Thanks for reaching out!
I understand that the customers’ passwords get changed after every order made on your site, correct?
This is quite an odd behavior as I am not experiencing this on my site. Passwords get only changed if click the Lost Password link under the My Accounts page and this is being triggered manually by the customer.
For us to investigate this further, can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled, create a test order using Cash on Delivery and see if this works?
If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.
If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.
If this did not resolve the issue, please share your System Status Report, that will help us further troubleshoot.
You can find it via
WooCommerce > Status. SelectGet system reportand thenCopy for support. Once you’ve done that, you can paste it into your reply here.If you could also provide the fatal error logs (if any) under
WooCommerce > Status > Logs.You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.
Let us know how it goes!
Hello @budkhand ,
We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need any further help with this.
Cheers!
Hello,
its not resolved. I did everything they wrote. Unfortunately issue is still there.
Hier is System Status Report:
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Newest: 2023-04-22 05:14:38 +0800 Status report information Generated at: 2023-04-22 05:14:41 +08:00
`Thank you for your support !
Hi @budkhand ,
Thanks for sharing the System Status Report!
WC Version: 7.5.1 WC Database Version: 7.6.0I am able to see that you have an outdated WooCommerce version, which does not match the WC Database version.
As a first step, please update WooCommerce to it’s latest version, so that it matches the WooCommerce Database – this will ensure optimal functionality.
You can then try to reproduce the issue and see if it is resolved.
If updating WooCommerce makes no difference, can you try deleting WooCommerce, downloading a fresh copy?here, and then installing.
I’d like to add?that deleting the WooCommerce plugin will not affect your WooCommerce data in any way, all orders, customer etc will still be there once WooCommerce has been reinstalled.
Please ensure that you have a good?backup?of your?full site and database?in place before doing any of the above, so that, should something go wrong, you are able to easily restore your site to a functioning state.
Let us know how this goes!
Hello,
I updated the last version and deleted woocommerce and then installed a completely new one. Unfortunately issue is still there.
Here is system report:
WordPress Environment WordPress address (URL): https://erdemed.com
Site address (URL): https://erdemed.com
WC Version: 7.6.0
REST API Version: ? 7.6.0
WC Blocks Version: ? 9.8.4
Action Scheduler Version: ? 3.5.4
Log Directory Writable: ?
WP Version: 6.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: mn
External object cache: – Server Environment Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 150 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.74.0
OpenSSL/1.1.1n SUHOSIN Installed: –
MySQL Version: 5.5.5-10.5.18-MariaDB-0+deb11u1-log
Max Upload Size: 150 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database WC Database Version: 7.6.0
WC Database Prefix: Erdemed1
Total Database Size: 807.75MB
Database Data Size: 746.85MB
Database Index Size: 60.90MB
Erdemed1woocommerce_sessions: Data: 0.28MB + Index: 0.02MB + Engine InnoDB
Erdemed1woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
Erdemed1woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
Erdemed1woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
Erdemed1woocommerce_order_items: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
Erdemed1woocommerce_order_itemmeta: Data: 0.17MB + Index: 0.19MB + Engine InnoDB
Erdemed1woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
Erdemed1woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
Erdemed1woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Erdemed1woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
Erdemed1woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Erdemed1woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
Erdemed1woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
Erdemed1woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
Erdemed1actionscheduler_actions: Data: 3.05MB + Index: 4.22MB + Engine InnoDB
Erdemed1actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
Erdemed1actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
Erdemed1actionscheduler_logs: Data: 3.05MB + Index: 2.59MB + Engine InnoDB
Erdemed1addonlibrary_addons: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Erdemed1addonlibrary_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Erdemed1aysquiz_answers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Erdemed1aysquiz_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Erdemed1aysquiz_questions: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
Erdemed1aysquiz_quizcategories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Erdemed1aysquiz_quizes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Erdemed1aysquiz_rates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Erdemed1aysquiz_reports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Erdemed1aysquiz_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Erdemed1aysquiz_themes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Erdemed1cartflows_ca_cart_abandonment: Data: 0.11MB + Index: 0.02MB + Engine InnoDB
Erdemed1cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
Erdemed1cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Erdemed1cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
Erdemed1commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
Erdemed1comments: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
Erdemed1defender_audit_log: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
Erdemed1defender_email_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
Erdemed1defender_lockout: Data: 1.30MB + Index: 0.55MB + Engine InnoDB
Erdemed1defender_lockout_log: Data: 25.06MB + Index: 15.73MB + Engine InnoDB
Erdemed1defender_scan: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Erdemed1defender_scan_item: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
Erdemed1e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
Erdemed1e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
Erdemed1e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
Erdemed1e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
Erdemed1e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
Erdemed1e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
Erdemed1fbv: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
Erdemed1fbv_attachment_folder: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
Erdemed1give_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
Erdemed1give_comments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Erdemed1give_donationmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
Erdemed1give_donormeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
Erdemed1give_donors: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
Erdemed1give_formmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
Erdemed1give_logmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
Erdemed1give_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Erdemed1give_sequential_ordering: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Erdemed1give_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
Erdemed1gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
Erdemed1gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Erdemed1gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
Erdemed1gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
Erdemed1jet_cct_podcast: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Erdemed1jet_cct_terminilogy: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Erdemed1jet_fb_records: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
Erdemed1jet_fb_records_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
Erdemed1jet_fb_records_errors: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
Erdemed1jet_fb_records_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
Erdemed1jet_post_types: Data: 0.19MB + Index: 0.00MB + Engine InnoDB
Erdemed1jet_reviews: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Erdemed1jet_review_comments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Erdemed1jet_review_guests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Erdemed1jet_review_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Erdemed1jet_review_types: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Erdemed1jet_smart_filters_indexer: Data: 0.30MB + Index: 0.00MB + Engine InnoDB
Erdemed1jet_taxonomies: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Erdemed1jet_widgets_styles: Data: 2.09MB + Index: 0.00MB + Engine InnoDB
Erdemed1links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
Erdemed1mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Erdemed1mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Erdemed1mclean_refs: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
Erdemed1mclean_scan: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
Erdemed1mlw_qm_audit_trail: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Erdemed1mlw_questions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Erdemed1mlw_question_terms: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
Erdemed1mlw_quizzes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Erdemed1mlw_quiz_theme_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Erdemed1mlw_results: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Erdemed1mlw_themes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Erdemed1options: Data: 7.03MB + Index: 0.19MB + Engine InnoDB
Erdemed1pms_member_subscriptionmeta: Data: 0.17MB + Index: 0.03MB + Engine InnoDB
Erdemed1pms_member_subscriptions: Data: 0.03MB + Index: 0.03MB + Engine InnoDB
Erdemed1pms_paymentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
Erdemed1pms_payments: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
Erdemed1postmeta: Data: 470.38MB + Index: 12.94MB + Engine InnoDB
Erdemed1posts: Data: 209.27MB + Index: 1.16MB + Engine InnoDB
Erdemed1post_views: Data: 11.48MB + Index: 12.92MB + Engine InnoDB
Erdemed1rsvpmailer_blocked: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
Erdemed1rsvpmaker: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
Erdemed1rsvpmaker_event: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
Erdemed1rsvpmaker_money: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Erdemed1rtec_registrations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
Erdemed1smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
Erdemed1snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
Erdemed1social_users: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
Erdemed1swpm_membership_meta_tbl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
Erdemed1swpm_membership_tbl: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Erdemed1swpm_members_tbl: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Erdemed1swpm_payments_tbl: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Erdemed1termmeta: Data: 0.25MB + Index: 0.03MB + Engine InnoDB
Erdemed1terms: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
Erdemed1term_relationships: Data: 0.22MB + Index: 0.19MB + Engine InnoDB
Erdemed1term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
Erdemed1tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
Erdemed1tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
Erdemed1trp_gettext_mn: Data: 0.41MB + Index: 0.44MB + Engine InnoDB
Erdemed1trp_original_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
Erdemed1trp_original_strings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
Erdemed1um_metadata: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
Erdemed1usermeta: Data: 3.52MB + Index: 2.86MB + Engine InnoDB
Erdemed1users: Data: 0.20MB + Index: 0.17MB + Engine InnoDB
Erdemed1user_registration_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
Erdemed1wc_admin_notes: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
Erdemed1wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
Erdemed1wc_avatars_cache: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
Erdemed1wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Erdemed1wc_comments_subscription: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
Erdemed1wc_customer_lookup: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
Erdemed1wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
Erdemed1wc_follow_users: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
Erdemed1wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
Erdemed1wc_order_product_lookup: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
Erdemed1wc_order_stats: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
Erdemed1wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
Erdemed1wc_phrases: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
Erdemed1wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
Erdemed1wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
Erdemed1wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
Erdemed1wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
Erdemed1wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Erdemed1wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
Erdemed1wc_users_voted: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
Erdemed1wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
Erdemed1wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Erdemed1wpil_report_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
Erdemed1wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Erdemed1wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Erdemed1wpr_rocket_cache: Data: 0.31MB + Index: 0.47MB + Engine InnoDB
Erdemed1wpr_rucss_used_css: Data: 1.50MB + Index: 1.41MB + Engine InnoDB
Erdemed1wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Erdemed1wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Erdemed1wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Erdemed1wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Erdemed1yoast_indexable: Data: 2.42MB + Index: 0.94MB + Engine InnoDB
Erdemed1yoast_indexable_hierarchy: Data: 0.19MB + Index: 0.25MB + Engine InnoDB
Erdemed1yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
Erdemed1yoast_primary_term: Data: 0.23MB + Index: 0.22MB + Engine InnoDB
Erdemed1yoast_seo_links: Data: 0.14MB + Index: 0.09MB + Engine InnoDB
Erdemed1yoast_seo_meta: Data: 0.16MB + Index: 0.00MB + Engine InnoDB Post Type Counts acf-field: 24
ae_global_templates: 1
attachment: 1042
bibliothek: 1
cartflows_flow: 1
cartflows_step: 2
clinic: 119
custom_css: 1
customize_changeset: 6
elementor_font: 1
elementor_icons: 2
elementor_library: 63
elementor_snippet: 4
elementor-hf: 1
fca_qc_quiz: 1
glossary: 1
icd10: 2040
is_search_form: 1
jet-engine: 13
jet-form-builder: 7
jet-menu: 2
jet-smart-filters: 5
language_switcher: 2
library: 2
my_keywords: 2
nav_menu_item: 85
oceanwp_library: 7
oembed_cache: 16
page: 23
pharma: 162
pharmadiscount: 645
pms-subscription: 6
post: 94
preclinic: 8
product: 4
qsm_quiz: 1
revision: 2984
rsvpemail: 2
shop_order: 261
theory: 8
tooltipy: 1
tribe_events: 1
um_directory: 1
um_form: 3
user_registration: 1
wmpc-trash: 53
wp_block: 1
wp_global_styles: 1
wpdiscuz_form: 1
wpforms: 1 Security Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (46) Autocomplete WooCommerce Orders: by QuadLayers – 3.0.5
Code Snippets: by Code Snippets Pro – 3.3.0
Defender: by WPMU DEV – 3.10.1
Download Plugins and Themes from Dashboard: by WPFactory – 1.8.2
Elementor Pro: by Elementor.com – 3.12.3
Elementor: by Elementor.com – 3.12.2
FileBird: by Ninja Team – 5.2
Site Kit by Google: by Google – 1.98.0
JetBlocks For Elementor: by Crocoblock – 1.3.5
JetBlog For Elementor: by Crocoblock – 2.3.1
JetElements Dynamic Data Addon: by Zemez – 1.1.2
JetElements For Elementor: by Crocoblock – 2.6.9
JetEngine - Custom visibility conditions: by Crocoblock – 1.0.0
JetEngine: by Crocoblock – 3.1.4
JetMenu: by Crocoblock – 2.3.0
JetReviews For Elementor: by Crocoblock – 2.3.1
JetSearch: by Crocoblock – 3.0.3.1
JetSmartFilters: by Crocoblock – 3.1.1
JetStyleManager: by Crocoblock – 1.3.6
JetTabs For Elementor: by Crocoblock – 2.1.21
JetThemeCore: by Crocoblock – 2.0.7
JetTricks: by Crocoblock – 1.4.4
JetFormBuilder: by Crocoblock – 3.0.4
JetWidgets For Elementor: by Crocoblock – 1.0.14
Loco Translate: by Tim Whitlock – 2.6.4
Paid Member Subscriptions: by Cozmoslabs – 2.9.2
Post Views Counter: by Digital Factory – 1.3.13
Quiz Cat Free: by Fatcat Apps – 3.0.3
Really Simple SSL: by Really Simple Plugins – 6.2.4
Shortcodes Ultimate: by Vova Anokhin – 5.12.11
Simple Tooltips: by Justin Saad – 2.1.4
Tawk.to Live Chat: by Tawkto – 0.7.2
Advanced Editor Tools: by Automattic – 5.9.0
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.23.3 User Role Editor: by Vladimir Garagulya – 4.63.3
WooCommerce Golomt Bank Payment Gateway: by B@KU[mN] – 1.0.0
Gateway for Qpay on WooCommerce: by Unimedia Solutions LLC engineers – 1.0.0
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.8.2
Force Authentification Before Checkout for WooCommerce: by Luiz Bills – 1.4.3
Advanced Order Export For WooCommerce: by AlgolPlus – 3.4.0
WooCommerce: by Automattic – 7.6.0
Yoast SEO: by Team Yoast – 20.5
WP Copy Protect: by Sazzad Areafin – 1.6
WP Mail SMTP: by WPForms – 3.7.0
WP Rocket | Add custom htaccess rules to set no-store on HTML: by WP Rocket Support Team –
WP Rocket: by WP Media – 3.13.1 Inactive Plugins (1) WP HTML Mail - Email Template Designer: by Hannes Etzelstorfer // codemiq – 3.3.7 Dropin Plugins (1) advanced-cache.php: advanced-cache.php Settings API Enabled: –
Force SSL: –
Currency: MNT (?)
Currency Position: left_space
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5) Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
Order datastore: WC_Order_Data_Store_CPT WC Pages Shop base: ? Page ID is set
but the page does not exist Cart: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
My account: #26179 - /my-account/
Terms and conditions: #2305 - /privacy-policy/ Theme Name: Hello Elementor
Version: 2.7.1
Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ? Not declared Templates Overrides: – Admin Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page Disabled Features: block-editor-feature-enabled
minified-js
new-product-management-experience
product-variation-management
settings Daily Cron: ? Next scheduled: 2023-04-25 13:31:39 +08:00
Options: ?
Notes: 61
Onboarding: completed Action Scheduler Complete: 2,154
Oldest: 2023-03-25 18:38:47 +0800
Newest: 2023-04-24 22:03:00 +0800 Failed: 2,600
Oldest: 2022-11-09 04:52:26 +0800
Newest: 2023-04-20 03:23:12 +0800 In-progress: 1
Oldest: –
Newest: – Pending: 89
Oldest: 2023-04-24 21:58:33 +0800
Newest: 2023-04-25 19:02:23 +0800 Status report information Generated at: 2023-04-24 22:03:52 +08:00
`What should i do now ?
Thank you for your support
Best regards
Budkhand Sasha
Hi,
I understand the troubleshooting steps made so far are not solving the issue.
Can you temporarily disable these plugins:
WP HTML Mail - Email Template Designer: by Hannes Etzelstorfer // codemiq – 3.3.7<br>WP Mail SMTP: by WPForms – 3.7.0Does that make a difference? If that does not help, please go to WooCommerce > System Status > Logs, if there are errors visible on there, let us know. This information will help to take a closer look at the issue.
Cheers.
Hello,
it didn’t help and i disabled all plugin s (except woocommerce, elementor and elementor pro) and tried. Unfortunately, password changed e-mail keeps coming (see photo below). In the log there are some errors, you can see the following.
E-mail screenshot: https://prnt.sc/hUz9v-ZIYht4
Log-1:
2023-04-21T13:31:59+00:00 CRITICAL require(): Failed opening required ‘/home/www/erdemed.com/wp-content/plugins/jet-smart-filters/includes/elementor/dynamic-tags/module.php’ (include_path=’.:/usr/share/php’) in /home/www/erdemed.com/wp-content/plugins/jet-smart-filters/includes/elementor/manager.php on line 39
2023-04-21T20:56:28+00:00 CRITICAL Uncaught TypeError: Argument 1 passed to WP_Rocket\Engine\Optimization\RUCSS\Database\Queries\UsedCSS::revert_to_pending() must be of the type int, string given, called in /home/www/erdemed.com/wp-content/plugins/wp-rocket/inc/Engine/Optimization/RUCSS/Controller/UsedCSS.php on line 803 and defined in /home/www/erdemed.com/wp-content/plugins/wp-rocket/inc/Engine/Optimization/RUCSS/Database/Queries/UsedCSS.php:444
Stack trace:0 /home/www/erdemed.com/wp-content/plugins/wp-rocket/inc/Engine/Optimization/RUCSS/Controller/UsedCSS.php(803): WP_Rocket\Engine\Optimization\RUCSS\Database\Queries\UsedCSS->revert_to_pending(‘3022’)
1 /home/www/erdemed.com/wp-content/plugins/wp-rocket/inc/Engine/Optimization/RUCSS/Cron/Subscriber.php(121): WP_Rocket\Engine\Optimization\RUCSS\Controller\UsedCSS->clear_failed_urls()
2 /home/www/erdemed.com/wp-includes/class-wp-hook.php(308): WP_Rocket\Engine\Optimization\RUCSS\Cron\Subscriber->cron_remove_failed_jobs()
3 /home/www/erdemed.com/wp-includes/class-wp-hook.php(332): WP_Hoo in /home/www/erdemed.com/wp-content/plugins/wp-rocket/inc/Engine/Optimization/RUCSS/Database/Queries/UsedCSS.php on line 444
Log-2:
2023-03-26T16:24:25+00:00 CRITICAL Uncaught Error: Call to a member function update_meta() on bool in /home/www/erdemed.com/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php:295
Stack trace: 0 /home/www/erdemed.com/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php(168): ElementorPro\Modules\ThemeBuilder\Classes\Conditions_Manager->save_conditions(NULL, Array) 1 [internal function]: ElementorPro\Modules\ThemeBuilder\Classes\Conditions_Manager->ajax_save_theme_template_conditions(Array, Object(Elementor\Core\Common\Modules\Ajax\Module)) 2 /home/www/erdemed.com/wp-content/plugins/elementor/core/common/modules/ajax/module.php(175): call_user_func(Array, Array, Object(Elementor\Core\Common\Modules\Ajax\Module)) 3 /home/www/erdemed.com/wp-includes/class-wp-hook.php(308): Elementor\Core\Common\Modules\Ajax\Module->handle_ajax_request('') 4 /home/www/erdemed.com/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters('', Array) 5 /home/www/erdemed.com/wp-includes/plugin.p in /home/www/erdemed.com/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php on line 295 2023-03-26T19:27:38+00:00 CRITICAL Uncaught Error: Call to a member function update_meta() on bool in /home/www/erdemed.com/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php:295
Stack trace: 0 /home/www/erdemed.com/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php(168): ElementorPro\Modules\ThemeBuilder\Classes\Conditions_Manager->save_conditions(NULL, Array) 1 [internal function]: ElementorPro\Modules\ThemeBuilder\Classes\Conditions_Manager->ajax_save_theme_template_conditions(Array, Object(Elementor\Core\Common\Modules\Ajax\Module)) 2 /home/www/erdemed.com/wp-content/plugins/elementor/core/common/modules/ajax/module.php(175): call_user_func(Array, Array, Object(Elementor\Core\Common\Modules\Ajax\Module)) 3 /home/www/erdemed.com/wp-includes/class-wp-hook.php(308): Elementor\Core\Common\Modules\Ajax\Module->handle_ajax_request('') 4 /home/www/erdemed.com/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters('', Array) 5 /home/www/erdemed.com/wp-includes/plugin.p in /home/www/erdemed.com/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php on line 295 2023-03-26T19:37:11+00:00 CRITICAL Uncaught Error: Call to a member function update_meta() on bool in /home/www/erdemed.com/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php:295
Stack trace: 0 /home/www/erdemed.com/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php(168): ElementorPro\Modules\ThemeBuilder\Classes\Conditions_Manager->save_conditions(NULL, Array) 1 [internal function]: ElementorPro\Modules\ThemeBuilder\Classes\Conditions_Manager->ajax_save_theme_template_conditions(Array, Object(Elementor\Core\Common\Modules\Ajax\Module)) 2 /home/www/erdemed.com/wp-content/plugins/elementor/core/common/modules/ajax/module.php(175): call_user_func(Array, Array, Object(Elementor\Core\Common\Modules\Ajax\Module)) 3 /home/www/erdemed.com/wp-includes/class-wp-hook.php(308): Elementor\Core\Common\Modules\Ajax\Module->handle_ajax_request('') 4 /home/www/erdemed.com/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters('', Array) 5 /home/www/erdemed.com/wp-includes/plugin.p in /home/www/erdemed.com/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php on line 295 2023-03-26T19:47:55+00:00 CRITICAL Uncaught Error: Call to a member function update_meta() on bool in /home/www/erdemed.com/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php:295
Stack trace: 0 /home/www/erdemed.com/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php(168): ElementorPro\Modules\ThemeBuilder\Classes\Conditions_Manager->save_conditions(NULL, Array) 1 [internal function]: ElementorPro\Modules\ThemeBuilder\Classes\Conditions_Manager->ajax_save_theme_template_conditions(Array, Object(Elementor\Core\Common\Modules\Ajax\Module)) 2 /home/www/erdemed.com/wp-content/plugins/elementor/core/common/modules/ajax/module.php(175): call_user_func(Array, Array, Object(Elementor\Core\Common\Modules\Ajax\Module)) 3 /home/www/erdemed.com/wp-includes/class-wp-hook.php(308): Elementor\Core\Common\Modules\Ajax\Module->handle_ajax_request('') 4 /home/www/erdemed.com/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters('', Array) 5 /home/www/erdemed.com/wp-includes/plugin.p in /home/www/erdemed.com/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php on line 295Log-3:
2023-04-09T19:29:46+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 380928 bytes) in /home/www/erdemed.com/wp-includes/class-wpdb.php on line 2187
2023-04-09T19:29:51+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 1613824 bytes) in /home/www/erdemed.com/wp-content/plugins/code-snippets/php/front-end/class-frontend.php on line 96
2023-04-09T19:29:56+00:00 CRITICAL require_once(): Failed opening required ‘/home/www/erdemed.com/wp-content/plugins/paid-member-subscriptions/extend/elementor/tags/class-subscription-plan-url.php’ (include_path=’.:/usr/share/php’) in /home/www/erdemed.com/wp-content/plugins/paid-member-subscriptions/extend/elementor/class-elementor.php on line 147
Thank you for your support.
Hi,
This behavior is certainly unusual.
You will want to recheck the setting with the
WP Mail SMTP?plugin, also it is a good idea to check with your web host to see if they can find the cause of the issue.You can try the following: Install the WP Mail Log plugin and then make a test order, you can check if all the emails appear in the log? Do they appear differently, or do they show the same issue?
https://www.ads-software.com/plugins/wp-mail-logging/Let us know how that goes for you.
This is happening to me as well. I have stripped my site down to nothing but Woocommerce, Stripe payment gateway and using theme 2021 theme.
I have switched between post smtp and wp smtp mailer
This problem persists.
I am using a droplet @ digital ocean and sendgrid this is crazy. Also I have noticed that it does not happen for admins.
WordPress Environment WordPress address (URL): https://calroydev.com
Site address (URL): https://calroydev.com
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Order datastore: WC_Order_Data_Store_CPT WC Pages Shop base: #129880 - /shop/
Cart: #129881 - /cart/
Checkout: #129882 - /checkout/
My account: #129883 - /my-account/
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Newest: 2023-04-26 20:57:43 -0700 Complete: 30,650
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`Also this is only happeing to logged in users who are NOT admins. Admins do NOT get this email saying that the password has been reset.
Hi @phillipswdc
Thanks for reaching out!
I understand you are experiencing the same issue and since every site is different and you’re not the person who originally started this topic then, per the forum guidelines, would you please start your own topic?
Additionally, please include your System Status Report that you can find via WooCommerce > Status. Select
Get system reportand thenCopy for support.If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.
Once you’ve created a new forum topic, you can include the contents of your SSR and logs within your message on that forum topic.
We’ll be more than happy to help there ??
Hello,
screenshot all the emails appear in the log: https://prnt.sc/uln1xVqoEKXH
WP Mail Log plugin do show the same issue. I have contacted my host provider and am waiting for a reply.
Thank for your support !
WP Mail Log plugin do show the same issue. I have contacted my host provider and am waiting for a reply.
Sounds great, please let us know their reply. ??
Cheers!Hello,
My host provider: I’m happy to help again, but I couldn’t identify any server-side causes in the debug log. Unfortunately, in this case, I have to refer you back to the developer of the affected plugin again, I’m sorry. The following excerpts from the debug log could serve as clues.
[03-May-2023 23:47:18 UTC] PHP Notice: Array to string conversion in /home/www/erdemed.com/wp-content/plugins/elementor/core/dynamic-tags/manager.php on line 73
Und:
[03-May-2023 16:35:10 UTC] PHP Notice: Undefined offset: 1 in /home/www/erdemed.com/wp-content/plugins/elementor-pro/modules/woocommerce/module.php on line 381
Unfortunately, we can only provide limited input on installation optimizations since we are not familiar with the specifics of your setup, and ultimately, our effectiveness is limited to server-side improvements.
We sincerely apologize for any inconvenience caused and kindly ask for your understanding.
So what can i do now ?
Thank you for your support !
I’m sorry to hear the problem is still occurring. Like your hosting provider, we can see nothing in your log files to show us why this is occurring.
We have also tested, and cannot get this to occur on a test site.
Since I do not have an account, I cannot reach checkout on your store. However it was while trying to get checkout that I noticed that a login action pops up when I try to checkout. This page appears to be a specific page.
I am therefore curious to know if the email reset password is not sent at this stage, before checkout actually take place, or if it is sent after checkout takes place. In other words, if you wait on checkout, after logging in, without progressing through checkout, does the email still get sent?
At this stage, we’d also recommend a full conflict test. We need to know if the same thing occurs with only WooCommerce and Storefront, and a default gateway such as BACS, is running.
It’s best to do such a test on a staging site.
The best way to determine if the issue is being caused by a theme or plugin is to temporarily switch your theme to Storefront and disable all plugins except for WooCommerce . Then test to see if the issue is resolved.
To figure out which plugin is causing the problem – reactivate your other plugins one by one, testing after each, until you find the one causing conflict.
Here’s a more extensive explanation in our docs: https://docs.woocommerce.com/document/how-to-test-for-conflicts/
—–
Tools to help you troubleshoot:
Meks Quick Plugin Disabler is a plugin you can install which will remember what plugins you currently have active so it’s easy to switch them back on. Link: https://www.ads-software.com/plugins/meks-quick-plugin-disabler/
You can clone your site to a staging environment and perform tests without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin. Link: https://www.ads-software.com/plugins/wp-staging/
- The topic ‘Customer password changed e-mail after every purchase’ is closed to new replies.
