Customer pay subscription but the Status still Pending

Hi @fapostol,

Could you please provide the URL of the page from where the users are purchasing our subscription plans (the page where you have the PMS Registration form)?

Best regards,

yes sure

here

https://www.purepowercycle.com/plans/

I see that this page: https://www.purepowercycle.com/plans/ is selling WooCommerce products. The only way that our PMS memberships can be affected by the products being sold through that page is while using the integration from here. Have you used this integration and the issue you encounter is specifically with this?

I’m asking the above since normally our PMS subscription plans are sold through our Registration form.

I am writing to follow up on the ongoing issue with WooCommerce Subscriptions and user access. Despite implementing your suggested solution of creating a separate registration form, the problem persists.

As a brief recap, when a customer purchases a subscription, their user status remains in a “pending” state, preventing them from accessing the paid content, such as the classes.

I have already tried creating a new registration form, but it seems to be missing the necessary buttons for selecting different subscription plans. Here: https://www.purepowercycle.com/test/

I would appreciate it if you could provide further assistance with this matter.

Thank you for your prompt attention to this issue. I look forward to your response.

In my other message that wasn’t really a suggested solution and mostly it was to understand exactly what functionality from our plugin you’re using on your site (to sell our memberships from).

Do you want to continue with the WooCommerce integration that lets you attach a PMS subscription plan to a WooCommerce Product/Subscription or do you want to use our Registration form?

This is important so that we know how to continue the investigation further.

Note: Regarding the issue you encounter here: https://www.purepowercycle.com/test/ with the plan selection. This issue comes from the theme you’re using (they’re overriding our styles, especially for the radio buttons). To fix this you can use the following CSS code:

.pms-field input[type=radio] {
    display: inline-block !important;
    opacity: 1 !important;
    visibility: visible !important;
    width: 20px !important;
    height: 20px !important;

}

You can add this CSS code in your WordPress Dashboard -> Appearance -> Customize -> Additional CSS (you can read more about this?here).