Customer questions

  • Resolved Ney76

    (@ney76)


    12 years ago

    Hi Oliver,

    I’m a new customer of WATS premium. I have sent you a couple of emails regarding customization on WATS. But haven’t received any feedback from you. I’m not sure if i need to use a special support forum to reach you or if email is the way to go.

    Anyway here are the questions:

    I just installed WATS on my site and was wondering if you send me the right version of WATS. It doesn’t have the same options that your step-by-step setup guide. I’m mainly looking for the option that only allows a user with valid email address to create a ticket.

    This is what I get:
    Frontend submission form access :
    Disable frontend ticket submission form
    Enable frontend ticket submission form for any visitor
    Enable frontend ticket submission form for registered users only

    Can I change the Website field by (institution) and make it a required field, the have a list of allowed institutions that can create tickets?

    Does WATS support Captcha on the ticket submition form? or anything else that doesn’t require me to maintain a user database.

    I also would like to know how do I approve the tickets so they are visible to the requester. So far i replied to user question on a separate sentence (in the web page I got for the ticket on the backend) and hit publish. But I don’t get a notification and the ticket is not shown on the front end

    https://www.ads-software.com/extend/plugins/wats/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author firebird75

    (@firebird75)

    Hi,

    When did you send your email? I answer all emails. Maybe my answer was lost somewhere. Please try to contact again through the contact form of the website. Once I get your email, I will check my emails and retransfer the answer (assuming there was one ?? ).

    Thanks!

    Thread Starter Ney76

    (@ney76)

    Oliver I sent you one message 25th and a follow up on the 28th. to the address you gave me when I purchased the package. But don’t worry about that. All I need is some assistance with WATS. So I just sent you my questions via email using the contact form on your site as you indicated above.

    Thanks for the reply

    Plugin Author firebird75

    (@firebird75)

    I haven’t received anything, that’s good that you insisted, now we are in contact! I have replied to your email.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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