customer reply on email directly

  • Resolved IT Resources

    (@itresources786)


    3 years, 1 month ago

    support candy is excellent, but facing some issues like mostly customer replies directly from their email address on ticket, but their record is not updating in support candy ticket portal, is there any solution for it?

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Contributor Nikhil G

    (@nsgawli)

    Hello,

    Are you using email piping add-on? To pipe the email reply in ticket system you need Email piping add-on.

    Thread Starter IT Resources

    (@itresources786)

    email piping is a plugin? or is it a premium version?

    Thread Starter IT Resources

    (@itresources786)

    Dear still waiting for your precious reply

    If you want customers to use email to send replies to existing tickets or create new tickets, then you probably need to purchase that plugin. Support Candy is great by itself as a Ticket System portal. However, having customers avoid the portal and interact by email is a luxury for the customer that is an extra cost. I personally do not like it for ticket creation because customers avoid selecting various fields that are helpful in the portal

    Plugin Contributor Nikhil G

    (@nsgawli)

    Hello,

    Yes, email piping is a premium add-on. Email Piping adds ability to import emails directly to your ticket system so that clients can create tickets just by sending emails to your support or reply tickets by replying to email notifications without the need to log in to your site.

    Thread Starter IT Resources

    (@itresources786)

    Great,
    But i am clicking on license or add-on but i am getting an error that ip is block etc, so what’s the procedure to buy the premium plugin,
    Do you have any support what’s app number or other way to for clients support, because here we are waiting too much for our query

    Plugin Contributor Nikhil G

    (@nsgawli)

    Hello,

    You can purchase bundles on this link and individual add-ons from this page.

    You can create a support ticket on this link.

    Thread Starter IT Resources

    (@itresources786)

    Dear same getting an error,
    Error: Your access to this site has been limited by the site owner,
    Your access to this service has been limited. (HTTP response code 503)
    Also requested to unblock me

    Plugin Contributor Nikhil G

    (@nsgawli)

    Hello,

    Please change your network or restart your network and then try again.

    Thread Starter IT Resources

    (@itresources786)

    Thanks for quick response,
    Dear i am trying from previous one week but the error is same, also changed the network,
    Are this plugin is available in Pakistan in premium version?

    • This reply was modified 3 years, 1 month ago by IT Resources.
    Thread Starter IT Resources

    (@itresources786)

    waiting for your precious response, still i dont have access to purcahse the premium version of support candy

    Plugin Author SupportCandy

    (@supportcandy)

    Hello @itresources786

    Are this plugin is available in Pakistan in premium version?

    Our security system was blocking all IP addresses from Pakistan for unknown reasons which have been fixed.

    Please try again, it should work now!

Viewing 12 replies - 1 through 12 (of 12 total)
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