Customer sent $250 pmt, not getting to my bank

  • Resolved hopskip

    (@hopskip)


    6 years, 2 months ago

    Hi,

    Invoiced a customer for $400. He paid $250 (which is fine) on ACH.

    Stripe Notification: Your customer, Accounting, sent a $250.00 transfer for their open invoice totaling $400.00.Use these funds by clicking “Pay now” on the invoice.
    Learn more

    > Yet, There is No Pay now on the Invoice. There is also no way to Edit Invoices.

    Is something not turned on? Or are there pieces missing. We would like our customer’s pmt to be sent to our bank.

    The link is about the T&C not working but no response from CS email on this. Customer pmt is priority today. Thanks.

    Your assistance would be Greatly Appreciated.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Phil

    (@fullysupportedphil)

    Automattic Happiness Engineer

    Hi @hopskip, our Stripe plugin does not support ACH transactions.

    Please check to make sure that you are using our Stripe plugin, and not one from a third-party developer. On the Plugins tab, it should list the developer of your Stripe plugin as WooCommerce. If it doesn’t, you’ll need to contact the developer of the plugin your using directly as this forum is only for our plugin.

    If you are issuing invoices directly from your Stripe account, you’ll want to contact Stripe for support with their system.

Viewing 1 replies (of 1 total)
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