customer support non existent

  • It’s very good plugin by itself. I even wrote a positive review abut it in my blog. Also a lot of cons
    It’s not free but fully paid plugin. At first it was a problem to pay using Paypal, I managed to do it not from designed option in plugin itself, but from developers main page. Then after purchase at cost $16 a year it worked for me nicely for just about 2 weeks then problems started. For now it says in admin panel “Your account is not verified. For registered Email we sent letter to verify registration.” Even it is fully registered and paid for. I Send couple of emails as only mean of communication to sales and technical departments, but for now after more then 3 days past nobody even bothers to reply me.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author cackle

    (@cackle)

    Hello,
    sorry for the problem..

    Firstly, I think it was a minor bug with this message in admin panel.
    Second, we usually reply to bug’s message when the bug is fixed .. so it can be little more than 3 days.

    Thanks.

    Thread Starter blogoguru

    (@blogoguru)

    look at the dates between my post and your reply. It is considerably much longer then 3 days. Such a time period it makes no sense even to reply. This is one of reasons I changed my rating to 1 star and even removed positive review of your plugin from my website. IF you have a look around even free plugin authors give much faster response.

    Plugin Author cackle

    (@cackle)

    Hello,
    sorry but we don’t provide support here..
    For any questions, please, write us private message to [email protected] as we have mentioned in the description of the plugin.

Viewing 3 replies - 1 through 3 (of 3 total)
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