Customer Tab showing orders and amount spent as 0

Hi!

Thanks for reaching out!

Can you please provide some more information about your issue?

When you say the customer is seeing 0 in total orders and total spend, do you mean a customer logs in to their dashboard (usually located at my-account/orders/ by default) and is not seeing any order history ?

If that’s the case, have you confirmed that you can see those orders inside your site’s dashboard at WP-Admin > WooCommerce > Orders and that those orders match the username and email that the customer is using to log in?

It will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

Looking forward to hearing from you!

Hi @jaswinder1232, are you referring to the customer’s report in WooCommerce > Reports > Customers > Customers list?

Kindly explain where you’re experiencing this issue to help us assist you.

Also, please share your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here. Thank you!

EDIT: Oops! It appears we were both working on the thread about the same time as I didn’t see a response when I opened the thread.

• This reply was modified 3 years, 10 months ago by Sunday Ukafia.

Howdy.

We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please start a new thread.

Cheers!