Customer Ticket Access

Hi @techpod,

I logged in to your site, created an account, submitted a ticket and sent a reply with successful results. Also, please check the capabilities table for each role:

– https://getawesomesupport.com/documentation/awesome-support/admin-roles-capabilities/roles-capability-table/

Regards.

Hi

I responded directly to your mail, but ive had no response. ive posted below the email for your convince:
Thanks for that, I have changed your status to “customer” as this is default on my site. please can you check to see if that works now

Hi @techpod,

Did you change the role of my test account to customer? if so, you would need to add the support user capabilities for allowing to submit the ticket. For this you would need to use the user role editor plugin and then add the support user capabilities from the link below yo the customer role:

– https://getawesomesupport.com/documentation/awesome-support/admin-handling-existing-users-after-installation/

Regards.

Hi,

I will mark this topic as solved. If you need more assistance, please let me know.

Regards.