Customer Tickets

  • cyphergt

    (@cyphergt)


    4 years ago

    Is there a way for a technician to open up a ticket for a customer. Meaning that the ticket is associated with the customer without having to log in as that customer. Reason I ask is if we get a call from a customer and I need to create a ticket for them I’d like to be able to later look up all the tickets that particular customer has opened in the past.

    Is there a way to add a signature so that a customer can sign off on the completed work with a say a tablet.

    Last question when is the new version planned to be release and will there be any beta testing? If so I’d like to sign up to beta test.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Nikhil G

    (@nsgawli)

    Hello,

    Agents can create a ticket on behalf of customers. Please see this video for more details.

    Unfortunately, it is not possible to add a signature in the current version. Please create a ticket on our support portal to discuss this further.

    Version 3 will be released on 1st May 2021. There is no beta testing available.

    ” Version 3 will be released on 1st May 2021. There is no beta testing available.”

    Any word on Version 3? May came and gone!

Viewing 2 replies - 1 through 2 (of 2 total)
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