Customer Upgrade/Downgrade disappears

  • Resolved kiikiikii

    (@kiikiikii)


    2 years, 2 months ago

    Hi yall. Not sure if I’m using Surecart right. I created two Products, and they’re both subscriptions. One is $3 and the other is $5. I ran a test order, and when viewing the frontend Dashboard, the option to Upgrade/Downgrade the subscription appears for a brief second then completely disappears.

    How do I create subscription tiers/get the upgrade/downgrade to work correctly? Or is this a bug/issue?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Adam @ WPCrafter

    (@wpcrafter)

    Hmm, that shouldn’t be happening. We do allow for upgrading and downgrading when a single product has multiple price options. So if you have a subscription with a monthly price and an annual price, for example.

    Thanks for reporting, we will see what is happening here.

    Thread Starter kiikiikii

    (@kiikiikii)

    Ah, I understand now. I was attempting to create “Patreon”-like tiers, where someone could purchase a monthly membership. I was trying to create a single product with multiple monthly subscriptions/tiers and Surecart wasn’t allowing it.

    So I created two separate products, one for $3 and one for $5. Surecart I guess has no idea these two products are related, so how can someone upgrade/downgrade from them in the first place? Makes sense.

    Plugin Contributor Adam @ WPCrafter

    (@wpcrafter)

    We do have this as an option with our yet to be released SureCart Pro. It has a feature named Upgrade Paths which allows you to create upgrade paths to other products as you describe.

Viewing 3 replies - 1 through 3 (of 3 total)
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