234win com register download.Makakuha ng libreng 700pho sa bawat deposito

Resolved samcysqd
(@samcysqd)

1 year, 9 months ago

Hi, my customer applied store credit (Advanced Coupons plugin) and was able to check out but they were charged tax and they shouldn’t have been.

I’ve had other purchases come through the day before and those people weren’t charged tax (which is what should have happened).

I looked in the logs and see this error:

ERROR Invalid level3: pricing must be consistent. Sum(unit_cost * quantity + tax_amount – discount_amount) + shipping_amount != total charged. In this case, 11907 != 5828. (invalid_request_error)

Which makes me think this error pushed through the tax amount when it shouldn’t have been applied. This error is from a Woocommerce validation, right?

Should the order have gone through if this throws an error?

The total should have been 10800.

And this is the amount sent to Avalara through the tax plugin. No tax amount was sent over.

How should I go about returning the tax? Just issue a refund on the order?

Viewing 5 replies - 1 through 5 (of 5 total)

(@babylon1999)

Hello @samcysqd,

This error seems to be from WooCommerce Payments indeed but I’m afraid debugging third-party solutions is not within our scope of support.

Does this happen even when the plugin is disabled?

Look forward to hearing back from you.

Thread Starter

samcysqd

(@samcysqd)

1 year, 9 months ago

Thanks for your reply but you didn’t answer any of my questions. Nowhere did I ask you debug their code. I’ve already messaged them about looking into it.

It only happens when the Store Credit is used, so I know it has to deal with their plugin.

My issue is that the order went through even though this error was thrown.

When they figure out the problem, I’ll let you know if there is any other issues.

Igor H

(@ihereira)

1 year, 9 months ago

Hi,

To get a better idea, please share a copy of your site’s System Status Report with us. It is located under WooCommerce > Status. Select “Get system report” and then “Copy for support”.?

It would be great if you please share a screenshot of the error on your end.

We’ll look forward to hearing from you soon.

Thread Starter

samcysqd

(@samcysqd)

1 year, 9 months ago

WordPress Environment

WordPress address (URL): https://www.thesamexponential.com
Site address (URL): https://www.thesamexponential.com
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REST API Version: ? 7.3.0
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Author URL: https://thesamexponential.com/
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Newest: 2023-05-12 10:29:34 -0500

Status report information

Generated at: 2023-02-26 07:26:39 -06:00
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Order invoice/status page:
https://drive.google.com/file/d/1pZONg1NkZPj_b65XfCD2DHIc-cnSMq2x/view?usp=sharing

Igor H

(@ihereira)

1 year, 9 months ago

Hi,

Thank you for sending the system status report.

Can you try again after updating WooCommerce to 7.4.0 and the WooCommerce database (under WooCommerce > status > tools > update database), then update the WooCommerce AvaTax extension, too.

We recommend WP Staging for quickly spinning up a new test site, so that you will not have to touch the live site.

Then you can make a test order, adding the same product that is having the issue, and same coupon, check if the tax is charged or not.

Let us know how that goes. Please keep us posted.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Customer was charged tax; no tax for this type of product in their state’ is closed to new replies.