Customers being charged incorrect amount
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Hi,
We have a couple of orders where a customer has been charged an unusual amount for a product. On the standard Woocommerce email order confirmation it shows the incorrect amount that it charged the customer for the product but then we also have a PDF invoice plugin which on the PDF the product price shows the correct price but in the total it shows the incorrect total charged by Woocommerce.
Product should of been charged at $7 it was charged at $17.10System Status Report
### WordPress Environment ### WordPress address (URL): [Redacted] Site address (URL): [Redacted] WC Version: 9.3.3 Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site. Action Scheduler Version: ? 3.8.1 Log Directory Writable: ? WP Version: 6.6.2 WP Multisite: – WP Memory Limit: 3 GB WP Debug Mode: – WP Cron: – Language: en_AU External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 8.1.29 PHP Post Max Size: 256 MB PHP Time Limit: 600 PHP Max Input Vars: 8000 cURL Version: 8.2.1 OpenSSL/3.1.4 SUHOSIN Installed: – MySQL Version: 8.0.36-28 Max Upload Size: 256 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? 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Number of Decimals: 2 Taxonomies: Product Types: bundle (bundle) external (external) gift-card (gift-card) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – HPOS feature enabled: ? Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore HPOS data sync enabled: ? ### Logging ### Enabled: ? Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2 Retention period: 30 days Level threshold: – Log directory size: 72 MB ### WC Pages ### Shop base: #200417 - /gctc-shop/ Cart: #8 - /cart/ - Contains the [woocommerce_cart] shortcode Checkout: #9 - /checkout/ - Contains the [woocommerce_checkout] shortcode My account: #10 - /my-account/ Terms and conditions: ? Page ID is set but the page does not exist ### Theme ### Name: Hello Elementor Child Version: 1.0.1 Author URL: https://elementor.com/ Child Theme: ? Parent Theme Name: Hello Elementor Parent Theme Version: 3.1.1 Parent Theme Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash WooCommerce Support: ? ### Templates ### Overrides: – ### Product Bundles ### Database Version: 8.1.0 Loopback Test: ? Template Overrides: – ### WooCommerce PayPal Payments ### Onboarded: ? Shop country code: AU WooCommerce currency supported: ? Advanced Card Processing available in country: ? Pay Later messaging available in country: ? Webhook status: ? PayPal Vault enabled: – ACDC Vault enabled: – Logging enabled: ? Reference Transactions: – Used PayPal Checkout plugin: ? Subscriptions Mode: Disabled PayPal Shipping Callback: – Apple Pay: – Google Pay: – Fastlane: – ### Admin ### Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customize-store customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks pattern-toolkit-full-composability product-custom-fields remote-inbox-notifications remote-free-extensions payment-gateway-suggestions printful shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page launch-your-store Disabled Features: experimental-blocks minified-js product-pre-publish-modal settings async-product-editor-category-field product-editor-template-system blueprint reactify-classic-payments-settings Daily Cron: ? Next scheduled: 2024-10-01 16:32:29 +10:00 Options: ? Notes: 1 Onboarding: completed ### Action Scheduler ### Complete: 9,201 Oldest: 2024-09-24 10:26:04 +1000 Newest: 2024-10-01 08:08:21 +1000 Failed: 1 Oldest: 2024-09-24 10:49:48 +1000 Newest: 2024-09-24 10:49:48 +1000 Pending: 3 Oldest: 2024-10-01 08:17:55 +1000 Newest: 2024-10-02 03:17:30 +1000 ### Status report information ### Generated at: 2024-10-01 08:14:49 +10:00
The product that has been charged the incorrect amount is a Bundled Product using the Paid Woocommerce Bundled Products Plugin, I have gone over the Product in the backend and cannot find anything that points me to an answer.
Everything seems to be setup correctly with nothing ticked or unticked compared to the other products that are the same.Thankyou for looking
Jarrod Mitchell
goldcoasttradingcards.netThe page I need help with: [log in to see the link]
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