• Resolved jazzamitch87

    (@jazzamitch87)


    Hi,

    We have a couple of orders where a customer has been charged an unusual amount for a product. On the standard Woocommerce email order confirmation it shows the incorrect amount that it charged the customer for the product but then we also have a PDF invoice plugin which on the PDF the product price shows the correct price but in the total it shows the incorrect total charged by Woocommerce.
    Product should of been charged at $7 it was charged at $17.10

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    The product that has been charged the incorrect amount is a Bundled Product using the Paid Woocommerce Bundled Products Plugin, I have gone over the Product in the backend and cannot find anything that points me to an answer.
    Everything seems to be setup correctly with nothing ticked or unticked compared to the other products that are the same.

    Thankyou for looking
    Jarrod Mitchell
    goldcoasttradingcards.net

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter jazzamitch87

    (@jazzamitch87)

    I have done a test order with a similar product and it has done the same thing.
    https://www.goldcoasttradingcards.net/product/2016-nrl-traders-silver-parallel-team-set-wests-tigers/
    This product is $7 displayed correctly on the website and in the backend when added to the cart it shows it is $17 as charged to the customer.
    We have once again compared this to other products and tested other products and everything seems normal we are about to delete the bundle and redo it These products are from 2016 and have not been edited recently so do not understand why this has happened all of a sudden.
    It may only be the one category which still doesn’t make sense but easy to fix if no others pop up.

    Thread Starter jazzamitch87

    (@jazzamitch87)

    *Update*

    We have now deleted the Bundled Product and then recreated it with the same result.
    Have created a test bundled product placed in a different category with 3 / 10 of the simple products added to the bundle and it charged $10 so it is charging the $7 plus the $1 for each individual card.
    We are about to delete and recreate some of the individual cards/products and add them to the bundled product which we believe should work as this isn’t happening to all bundled products only the ones related to this category.

    Thread Starter jazzamitch87

    (@jazzamitch87)

    Last test I did was create 4 completely new products 1 being a bundled all in the category that we were having the issue with, it did the same thing charging the Bundled plus the individual products.
    We then deleted the category and started from scratch it is now working not sure what the issue was or why it was only happening in that category .

    Thread Starter jazzamitch87

    (@jazzamitch87)

    Would love some feedback on this even though it has been resolved it doesn’t make sense

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @jazzamitch87,

    Would love some feedback on this even though it has been resolved it doesn’t make sense

    I understand your concern about the issue you were facing with our WooCommerce Product Bundles extension.

    As this involves a premium extension, I recommend you contact us at Woo.com > My Account > Support. You may need to create an account before you can access that page.
    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    Thread Starter jazzamitch87

    (@jazzamitch87)

    Hi @ckadenge

    Thank you for reaching out I have done as requested and put a support request through on the woo.com website under our account.

    Cheers
    Jarrod

Viewing 6 replies - 1 through 6 (of 6 total)
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