Customers being charged twice during reoccurring on V. 7.4.0?

Hello @charanrajk,

I know I’m mentioning this for the second time, but can you please check if the payment was actually taken twice from your Stripe dashboard: https://dashboard.stripe.com

Also, please attach your site’s system status report so we can get a better understanding of the issue. :?)

Look forward to hearing back from you.

Hello @babylon1999,

Below are the site’s system status report?and stripe screenshot

https://drive.google.com/file/d/1bdRC5p9Qu3W0g6uzOSsPuS1vPu8pD3QO/view?usp=share_link

https://snipboard.io/25j1AN.jpg

Thanks

Thank you for sharing the logs, @charanrajk!

Seems like the orders affected like 11466 is linked to 2 customer emails.

Link to image: https://d.pr/i/Wz2jwo

Since the re-recurring charge is handled via YITH WooCommerce Subscription Premium (just a guess) I suggest you get in touch with their team about this: https://yithemes.com/contact-form/


Cheers!

Hi,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Best.