Customers being logged out

  • Resolved fulcare

    (@fulcare)


    1 year, 5 months ago

    Hi, I have any functions on the website that are only for certain logged in user rolls. e.g prices showing ex VAT etc. The issue customers are complaining about is that when they go into a different page or product it logs them out and the have to refresh the page to log back in. Is there anything I can do from my end to prevent it. I appreciate this may be a Chace issue on their end but I don’t want to have to keep telling customers to clear Chace/cookies. Thanks a lot

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Are you able to reproduce the error if you do the same as the client?

    If not, try and find out what browser and device they are using.

    Thread Starter fulcare

    (@fulcare)

    I can’t replicate it but I believe all the issues are with Google Crome. Thanks

    Hi, Did you try clearing the website’s cache? Ensure that your website’s session handling is properly configured. Sessions are used to keep track of user login status and should be set to maintain user sessions across pages. You may need to review the settings in your WordPress configuration files or consult with your website developer/hosting provider to ensure sessions are handled correctly.

    Next, make sure that your website’s cookie settings are appropriately configured. Cookies are used to store login information, and incorrect settings can cause login issues. Check if the cookie domain, path, and expiration settings are set correctly. You can consult your website developer or hosting provider for assistance with cookie configuration.

    If you’re using any plugins related to user roles, login, or session management, ensure they are up to date and compatible with your WordPress version. Incompatibilities or outdated plugins can sometimes cause login issues. Consider temporarily deactivating plugins one by one to identify if any particular plugin is causing the problem.

    Lastly, enable debug mode: Enabling WordPress debug mode can help identify any underlying errors or warnings that could be related to the login issue. To enable debug mode, add the following line to your wp-config.php file:

    define( ‘WP_DEBUG’, true );

    This will display any error messages on the screen, which can provide clues about the cause of the problem. Remember to turn off debug mode after troubleshooting to avoid displaying error messages to your visitors.

    It is also possible that your server configuration is causing the issue. Contact your hosting provider and inquire if there are any server-side settings or caching mechanisms that could interfere with user sessions. They may be able to adjust server settings or provide guidance specific to your hosting environment.

    While these steps can help troubleshoot the issue, it’s essential to keep in mind that some issues may be beyond your control as they could be related to the user’s browser settings or network configurations. In such cases, advising customers to clear their cache/cookies or try accessing the website from a different browser/device can often resolve the problem on their end.

    I hope this helps!

    Thread Starter fulcare

    (@fulcare)

    Ok I will look into all the points mentioned. Thanks a lot

Viewing 4 replies - 1 through 4 (of 4 total)
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