Customers can’t change billing address anymore

Hi, we have an online shop for hospitals to order spares for our devices. 

We've just been contacted by a US user who found that they could change the delivery to United States, but the Billing Address country isn't changeable. It appears fixed. 

Can anyone help me amend this please to allow US,UK and Canada as billing countries. 
I didn't build the shop so I'm unsure where to go on the dashboard/settings.

Thanks so much





<details><summary>System Status Report</summary>

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</details>

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