Customer’s cart suddenly empty

  • Resolved teuptworkshop

    (@teuptworkshop)


    2 years, 3 months ago

    A customer has spent hours on compiling their order (I sell individual Lego parts), only for their cart to turn up empty when they wanted to check out. This is not very common but it did happen a few times before. This is probably a local/cookie thing, but what is the best advice that I can give my customers when this happens? Or is there anything I can do?

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  • Hi @teuptworkshop

    The most common cause for this type of issue is aggressive caching.

    If the issue didn’t go away with full conflict test? you must either not be using any caching plugins or they are not the cause of the issue.

    In that case, I’d recommend reaching out to your host to ask about caching at the server level. It’s common for hosts to enable some level of caching on their side, which can cause this type of issue.

    It’s important that any type of caching that works on your site excludes all WooCommerce pages from its functionality.

    I hope that helps!

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
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