Customers greeteed with a blank address box

  • Occasionally customers are presented with a blank address and amount box during checkout , nothing that i can check to find out why it’s happening but it will come and go on it’s own …

    Img: Screenshot

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author edward_plainview

    (@edward_plainview)

    This looks like a javascript or css problem on your site.

    Try with the default theme and no extra plugins.

    Thread Starter Niazai

    (@dr-hack)

    Sure, will try that too … the strange thing is it would work fine few purchases and after few days the error with pop up again with following errors
    in MCC Settings back this note :

    Payments using MyCryptoCheckout are currently not available: The account is locked, probably due to a payment not being able to be send to the API server. The account will unlock upon next contact with the API server.

    In Debug Log it will keep doing this with multiple entries :

    2022-10-14 06:57:00.6126 MyCryptoCheckout: Failure #1 trying to send the payment for order 6392. No payment ID received from the server.
2022-10-14 06:57:00.6589 MyCryptoCheckout: Will try to send payment 6392 again.
2022-10-14 06:58:13.3592 MyCryptoCheckout:
(object) array(
   'result' => 'fail',
   'message' => 'Unknown currency: {"amount":null,"confirmations":1,"created_at":1665730693,"currency_id":null,"data":null,"timeout_hours":6,"to":null}',
)

    and MCC gateway will disable in EDD , i’ll just disable /enable EDD and MCC from plugins, delete the pending order and clear all cache and things will work again for a few orders before this happens again …

    will try with default theme and no additional plugin awell

Viewing 2 replies - 1 through 2 (of 2 total)
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