Customers leaving valid reviews having accounts disabled

The accounts will remain banned and you will get an email from the Plugins team regarding your behavior and a warning about sock puppeting.

Your account is flagged for moderation for that reason.

So, to be clear, encouraging paying customers to post good reviews (good business) is not allowed? And it has a cute name???

I really prefer not to have these conversations in public. You’re creating accounts yourself and reviewing your own work. That’s called sock puppetry.

https://en.wikipedia.org/wiki/Sockpuppet_(Internet)

Sadly, we’ve a lot of experience with that. We’re really good at identifying that abuse and dealing with it.

Your first review was dealt with and possibly by the end of Monday you will get an email from the plugins team. Your subsequent account and review were also dealt with.

Wait for that email, they will explain to you what you are doing wrong.

Thanks for your condescension. That is an incorrect assumption and a FALSE accusation. We have a new plugin and many clients. As part of a good business plan, we ask our installed customers such as:

[ Links redacted ]

and literally, DOZENS more to write a review. How, in any way, is this unethical, illegal or inappropriate????

You part-time volunteer moderators assume you know exactly what’s going on and what’s best/right/good when in fact you merely assume to know. Your behavior is subjective, knee-jerk and harmful to fostering a good business atmosphere.

Frankly, if I were an exec at WordPress, I’d be alarmed.

Disgusting practices, not business-friendly and unprofessional. WordPress is only what it is due to the adoption in business and commerce. It is not some sort of religion or righteous order, it’s a platform for getting things done.

We’ll be pulling our plugin.

Glad this is exchange is happening in public. Can’t imagine how many people you’ve rear-ended in this fashion.

• This reply was modified 5 years, 10 months ago by Jan Dembowski.
• This reply was modified 5 years, 10 months ago by Jan Dembowski.

Yes, it’s public because you made it so. As I said, I prefer not to describe people’s bad behavior in public but here we are.

Frankly, if I were an exec at WordPress, I’d be alarmed.

You may be in for a surprise. This is www.ads-software.com not WordPress.COM and there’s no one here but community volunteers and only a handful of paid people to keep the place running. I’m not one of them BTW, just a volunteer.

We’ll be pulling our plugin.

Well, that’s unfortunate. The email for the plugins team is [email protected] and they can help you with that.

Glad this is exchange is happening in public. Can’t imagine how many people you’ve rear-ended in this fashion.

Me too because it just shows more of what goes on in the background and what protections from abuse are in place. Thanks for starting this topic but I am pretty sure this conversation is now over.

Jan – please accept humble apologies from Musubu. The person that authored the horrible verbiage above is no longer with the company.

Again, very sorry. Just now uncovering this.

Thanks,

Greg Hunter