Customers not getting follow-up email with digital product link

  • Resolved jwoodhouse88

    (@jwoodhouse88)


    3 years, 11 months ago

    Hi there,

    My customers are not getting the follow-up email with the link to the digital product after they make the purchase. I have to keep resending the product to them afterwards. Why is this happening??

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support mcampal – a11n

    (@mcampal)

    Hi there,

    Just to confirm, are your customers getting the email without the download link, or the email is not being delivered at all?

    If they are receiving the email without the download link:

    Have you enabled the “Grant access to downloadable products after payment” option from WooCommerce > Settings > Products > Downloadable products?

    This way your customers should see download links in their order’s email notification.

    If still, the Complete Order Email doesn’t contain any download link, I would suggest checking out this document:
    https://docs.woocommerce.com/document/completed-order-email-doesnt-contain-download-links/

    If the customers are not receiving any WooCommerce notification emails, you should check if the emails are being sent but not received. Here you have a guide that can help you troubleshoot this issue:
    https://docs.woocommerce.com/document/email-faq/

    Best,

    Plugin Support abwaita a11n

    (@abwaita)

    Hi @jwoodhouse88,

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, the above info was useful and you were able to find a solution to your problem!

    If you have further questions, please feel free to open a new topic.

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
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