Customers not receiving points

  • Resolved esther0708

    (@esther0708)


    3 weeks ago

    Hi

    I have been receiving complaints that customers are not receiving points after purchase. I am unsure as to why this is the case. Can you please assist? Thanks

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter esther0708

    (@esther0708)

    Hello? Can you help?

    Hello @esther0708

    Thank you for using our plugin!

    In reference to your issue, please check that you have changed the order status to ” completed” as points are rewarded on completed order status.

    If still facing issue then do let us know

    Thank you

    Thread Starter esther0708

    (@esther0708)

    Yes, still facing issue. Points are not awarded even after purchase and order is completed. I had to manually award them the points. I realise that the points are not going into the completed orders. It is worrying because our customers are complaining so this is super urgent to fix.

    • This reply was modified 2 weeks, 2 days ago by esther0708.

    Hello,

    Hello,

    We request you to please raise a ticket for the issue you are facing from here and our team will check and resolve your issue in the highest priority

    Thank you

Viewing 4 replies - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.