customers seeing other customers details at checkout

  • Resolved amyskea

    (@amyskea)


    2 months, 3 weeks ago

    Hi
    I see that other people have had this problem. We have never had this issue before in over 6 years of WordPress and Woo Commerce.

    No new plugins, no changes to any settings on any plugins, no edits on any pages.

    Yesterday I had several customers emailing to say that they could not put an order in. The error just said it could not be processed

    I saw that woo commerce was due to be updated that evening, so updated it and put in a mock order which worked fine (I was not logged in when I placed this order)

    Today a customer stated that she could see my details and provided a screen shot

    An order was placed today at around 11am and since then I have had several people state that they can see this person’s details and are unable to place an order. I have tried to put in orders in different browsers and get the same issue

    Host – Siteground said it was a caching issue, but then don’t know how it happened or what to do to fix it.

    Checkout is excluded from caching

    I have disabled plugins and then put back on

    Page is currently under maintenance and so we are losing sales.

    What can I do?

    Thanks

    Amy

    The page I need help with: [log in to see the link]

Viewing 3 replies - 16 through 18 (of 18 total)

  • Hi!

    I have the exact same issue as @amyskea since today.

    I tried the solution by @tammullen and it seems to work currently…

    Kr,

    Thread Starter amyskea

    (@amyskea)

    My apologies to Woo Commerce.

    I had changed the setting above however then did not clear my browser cache and so assumed that it didn’t work. (someone else on another thread had advised that before I was it here)

    I have now got the settings correct and cannot believe that elementor would do something like this. I have lost 2 days of business and time and gained many more grey hairs in the process!

    Thank you all for replying and helping. I hope the rest of the festive season is not as stressy

    Amy

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello amyskea,

    Thank you for your reply.

    I am glad to know that you have resolved the issue.

    Please note that your site depends on an ecosystem of multiple plugins, and sometimes, when updates are released, there are compatibility issues.

    I suggest you set up a staging site and test site updates there before making any changes to the live site.
    This way, you will know if there is any problem or if it is safe to update on the live site.

    Please don’t hesitate to contact us again if you have more questions or concerns.
    We are here to help ??

    Have a great day!

Viewing 3 replies - 16 through 18 (of 18 total)
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