Customers somehow able to add free gift without meeting requirements?

Hi @ellis926
1. They are using Coupon Codes
2. They are re-ordering from history ?

Thanks for the quick response.

1. Neither order is using coupon codes.
2. How would re-ordering from history effect this? The free gift has only ever been available with a minimum order of ￡1000. Does re-ordering from history overrule any conditions set?

Ellis

@ellis926
1. Ok
2. Was items lower priced in past ?

1. –
2. The items have been put on sale in the past but they are currently not. Does this have an effect on how the plugin works?

Ellis

@ellis926 there is nothing that Giftable is doing in that situation, only way for them to order is coupon code or re-order from history -> thats default WooCommerce behavior

If they used a Coupon Code (you can check that), then you can change how Giftable calculate things: https://www.ads-software.com/support/topic/gift-is-not-removed-when-adding-coupon/page/2/#post-10141127

– replace WC()->cart->subtotal with WC()->cart->total in giftable-for-woocommerce/includes/CriteriaAmounts.php