Customers unable to create account

  • Resolved nparadox

    (@nparadox)


    2 years, 11 months ago

    When customers attempt to create an account, the page just appears to refresh itself. No email is sent by WP/WooCommerce. The page in question is displayed using the [woocommerce_my_account] shortcode.

    Wordpress version: 5.8.2
    WooCommerce version: 6.0.0
    Theme: Storefront child theme used only to add very basic mods such as switching currency symbol, etc.
    Using Elementor for page layout.

    Things I’ve tried:
    – Verified WooCommerce settings to allow account creation from the “My Account” page.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter nparadox

    (@nparadox)

    It appears the error was triggered by a third-party plugin. The BackWPup and MailJet plugins triggered critical errors randomly. Deactivating both of these plugins appear to have resolved the problem.

    I will reinstall to see if the error returns as it might be merely a compatibility issue.

    Hello there,

    Glas to know you have found the issue.

    Please let us know how it goes.

    It’s been a while since we heard from you, so I’m marking this thread resolved. Hopefully, you’ve been able to resolve this, but if you haven’t, please open up a new topic and we’ll be happy to help out.

Viewing 3 replies - 1 through 3 (of 3 total)
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