Customise unresponsive – cannot open drop-downs…

you can try with another browser/ pc clear your cache too.

de activating the plugins will not delete your changes (90% sure about this) but you can always take a backup and try.

besides that maybe another plugin update is causing a conflict so you can disable all except these two.

Ok, thank you – will try using Firefox to looking at it! Will let you know…

So, no change when using Firefox, Chrome or Safari; I’m still getting the freezing.

Would you advise deactivating the the plugins one by one, and what’s the best way to take a back-up before doing this? (Some, ie forms etc took a long time to configure so I wouldn’t want to have to re-configure them all each time if at all possible!)

Thanks for your help,

mmmm,

choices:
1.create a dummy site and test your plugins there before going live
2.backup
3.look for errors, using firebug you can see if there are any errors

go to wp>customize and open firebug and look for any errors

and/ or

with ftp open your wp-config file and enable wp_debug, run again the customizer and post any errors you found.

https://codex.www.ads-software.com/WordPress_Backups
https://codex.www.ads-software.com/WP_DEBUG
https://codex.www.ads-software.com/Debugging_in_WordPress
https://getfirebug.com/

forgot to mention that you can post your site url here too, maybe we can see something.

Thanks dimitri – its https://www.dukeswinebar.co.uk, I’ll go in and change remove the Under Construction constraint.

It’s very early stages and was going fine – hard to recollect exactly what I was doing prior to Customise not working, but I don’t think I’d made any changes to any plugins. The most recent edits/configs I’d done were with myCustomCSS and Ninja Forms.

Interestingly, I just had another site go drastically wrong, it was generating this on the URL and dashboard login:

Fatal error: Cannot redeclare class Jetpack_Carousel in /home/louisesf/public_html/wp-content/plugins/jetpack/modules/carousel/jetpack-carousel.php on line 17

I fixed it by deleting the Jetpack files from the filemanager in the cPanel.

I wondered if this was also behind the problem with Customise in my dukeswinebar site and deleted it too, but to no avail.

It would be great if you could take a look at it for me – I’m afraid my coding skills don’t stretch to spotting errors!

Also thought you might value a list of the plugins, which are:
Akismet
Google Analytics
Google XML Sitemaps
iThemes Security
Jetpack by WordPress.com
My Custom CSS
Ninja Forms
Online Backup for WordPress
Styles
Styles: TwentyFourteen
TinyMCE Advanced
Under Construction
W3 Total Cache
WP Responsive Menu
WP Smush.it

really hard to find the problem, i see errors with firebug but i cannot tell what is the problem.

personally i would suggest to disable

1.the cache plugin, if it made any changes to files then you will need to revert those as well.
2.all other plugins that you dont worry about loosing data, although most of the times disabling a plugin does not cause that.
3.re install Styles.

Ok, thanks, Dimitri, I really appreciate your taking the time to help with this.

I’ll give it a go! I can always make a note of the Ninja settings just in case it gets lost.

I noticed I think that Styles hasn’t been tested with WordPress 4.0, maybe there’s a bug in there somewhere!

Will keep you posted x

just re tested it with 4.0 you should get this kind of problems.

Ok, mysterious!

Just deleted W3 Total Cache but no change ;-(

Yaaay!

It’s worked. I deactivated everything – no change.
Deleted Styles and re-installed and now it’s working – I was pretty surprised it’s retained the settings too – thought I’d have another 2 hours of configuring colours and fonts!

I took a screenshot of an error message about the modern antiqua font style that came up during installation (sorry, thought there was a screenshot function on threads but I can’t see it and have now gone past that page so can’t copy and paste – can keep it on file and send to you if you wanted to see it.)

Thanks for your help!

good news,

dont forget though that eventually you are going to need a backup !

bb