Customiser does not appear

  • Resolved postshift

    (@postshift)


    1 year, 4 months ago

    Hi there. Just getting started with the plugin, but can’t get the customiser to work – the button just re-loads the same event selection page.
    Using latest Divi theme with latest (3.4?) plugin. Calendly linked with v2 API and it does sync and show my only event type in the select box, but can’t customize appearance and (on Divi at least) the default height is too small for the Calendly embed so it has a scroll bar.
    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Shycoder

    (@turn2honey)

    Hi there,

    Could you share share screenshots of the error you’re seeing on the customizer page?

    Thank you.

    Thread Starter postshift

    (@postshift)

    Hi. I don’t get an error. The page just reloads with no change to its state. Here is a short screencast so you can see it is setup with the v2 API, the events are registered, but the customiser won’t work (you can see it pass the form data in the address bar, but nothing is activated). This is on a dev site with all cacheing etc off, using the latest Divi theme and not much else in terms of plugins. Thanks.

    https://www.dropbox.com/s/qylup1mzva0yryn/Screen%20Recording%202023-06-27%20at%2008.50.25.mov?dl=0

    Plugin Author Shycoder

    (@turn2honey)

    Hi, thanks for the recording, it was really helpful.

    If it won’t be much trouble for you, can you email the screenshot of your browser console( on Chrome, Shift + CTRL + J. Or on Firefox, Ctrl + Shift + K) to: [email protected] when you click the Start customizing button?

    This will enable me fix the problem faster.

    Nevertheless, I’ll try to reproduce the error here, and fix it once done.

    Apologies for the inconvenience.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
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