Customization is not working on mobile chrome after new update

  • Resolved adityathakur

    (@adityathakur)


    5 years, 4 months ago

    I updated the Nimble builder to the latest Version 1.8.7. After updating, customization stopped working on mobile chrome. It starts to work after refreshing the page. But after refreshing again, customization again vanishes and everything looks messed up. This issue started just after the latest update.

    • This topic was modified 5 years, 4 months ago by adityathakur.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author presscustomizr

    (@nikeo)

    Thanks for reporting the problem.
    Another user is having a similar issue since last update : https://www.ads-software.com/support/topic/customisation-only-loads-after-page-is-refreshed/

    I can reproduce the problem on your site, but I’m still not able to reproduce it on my test site.
    Would you mind following the troubleshooting steps below, in particular the deactivation of the cache plugin if you have one ?

    1. Cache plugin : if you are using a server cache or cache plugin, please clear it’s cache content and disable caching via it’s settings.
    2. Browser : clear your browser’s cache / history
    3. Check for plugin conflict : deactivate all of your plugins. If it fixes the issue, re-activate your plugins one by one, until you identify the plugin in conflict.

    Let me know if it helps or not.
    Thanks

    Plugin Author presscustomizr

    (@nikeo)

    @adityathakur did it help ?

    Thread Starter adityathakur

    (@adityathakur)

    No it didn’t. I tried uninstalling all the plugin but the issue didn’t get resolve.

    Plugin Author presscustomizr

    (@nikeo)

    OK.
    I’ve tested your page with various browsers on an iphone and on my desktop.
    The problem is limited to chrome browser on mobile phone.

    The problem is also specific to your site. For example it doesn’t occur on the Nimble demo ( running the latest version ) when using the mobile chrome browser.

    Looking at the code, on chrome for mobile, your site is loading a specific stylesheet, apparently created by a cache plugin. I suspect a caching system still active on your site, either as a plugin or something installed by your host.
    Let me know if it helps.

    Plugin Author presscustomizr

    (@nikeo)

    Can you contact me with at nicolas [arobse] presscustomizr[dot]com, I will need to connect to your site to explore the problem.
    Thank you

    Plugin Author presscustomizr

    (@nikeo)

    @adityathakur the problem has been identified and fixed in the latest version ( v1.8.8 ). You’ll see the update notification in a moment in your WP admin.
    Thanks again for reporting the issue !
    ( make sure to clear the cache plugin after the update )

    Thread Starter adityathakur

    (@adityathakur)

    I updated, and everything is working fine now. Thanks a lot for solving the issue. It’s a great job. Just keep it up.

    Plugin Author presscustomizr

    (@nikeo)

    Great thanks

Viewing 8 replies - 1 through 8 (of 8 total)
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