Customization Settings gone after updating WP

  • Resolved domcan1000

    (@domcan1000)


    5 years, 1 month ago

    I recently installed the NEVE theme along with the Elementor plugin so that I could use the Zelle homepage. Everything was working perfectly. I believe that when I updated WordPress to the latest version, it killed my customization editor. I can still edit in Elementor and everything but the theme customization page continues to load and only shows “Widgets”.

    Below, I have included a picture of the theme customization screen.

    Things I have tried:

    • Reinstalling WP 5.3.2
    • Changing home page
    • Deleting theme and reinstalling theme

    If anyone has any suggestions they would be greatly appreciated!

    -Dom

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • rodicaelena

    (@rodicaelena)

    Hi,

    Could you please check out if there are any issues in the console while you are in the Customizer? https://support.airtable.com/hc/en-us/articles/232313848-How-to-open-the-developer-console

    Regards,
    Rodica

    efraimjer

    (@efraimjer)

    Hello I’m facing the same issue

    here is wha is written in the console

    react-dom.min.js?ver=16.9.0:103 TypeError: Cannot read property ‘top’ of undefined
    at t.value (controls.js?ver=2.6.1:35)
    at new t (controls.js?ver=2.6.1:35)
    at Ag (react-dom.min.js?ver=16.9.0:63)
    at Vg (react-dom.min.js?ver=16.9.0:89)
    at ph (react-dom.min.js?ver=16.9.0:217)
    at lh (react-dom.min.js?ver=16.9.0:126)
    at O (react-dom.min.js?ver=16.9.0:121)
    at Sb (react-dom.min.js?ver=16.9.0:213)
    at wh (react-dom.min.js?ver=16.9.0:160)
    at fd (react-dom.min.js?ver=16.9.0:160)
    ve @ react-dom.min.js?ver=16.9.0:103
    c.callback @ react-dom.min.js?ver=16.9.0:114
    yg @ react-dom.min.js?ver=16.9.0:62
    xg @ react-dom.min.js?ver=16.9.0:61
    Ti @ react-dom.min.js?ver=16.9.0:149
    unstable_runWithPriority @ react.min.js?ver=16.9.0:26
    Ma @ react-dom.min.js?ver=16.9.0:52
    Ia @ react-dom.min.js?ver=16.9.0:140
    Sb @ react-dom.min.js?ver=16.9.0:213
    wh @ react-dom.min.js?ver=16.9.0:160
    fd @ react-dom.min.js?ver=16.9.0:160
    (anonymous) @ react-dom.min.js?ver=16.9.0:163
    kh @ react-dom.min.js?ver=16.9.0:119
    id @ react-dom.min.js?ver=16.9.0:163
    render @ react-dom.min.js?ver=16.9.0:228
    renderContent @ controls.js?ver=2.6.1:35
    (anonymous) @ load-scripts.php?c=0&load[chunk_0]=customize-base,customize-controls,customize-widgets,jquery-ui-position,thickbox,accordion,wp-sanitize,customize-nav-menus,imgare&load[chunk_1]=aselect,customize-models,customize-views,mce-view,image-edit,jquery-ui-button,jquery-ui-slider,jquery-touch-punch,iris,wp-color-&load[chunk_2]=picker,updates&ver=5.3.2:2
    i @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate&ver=5.3.2:2
    add @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate&ver=5.3.2:2
    (anonymous) @ load-scripts.php?c=0&load[chunk_0]=customize-base,customize-controls,customize-widgets,jquery-ui-position,thickbox,accordion,wp-sanitize,customize-nav-menus,imgare&load[chunk_1]=aselect,customize-models,customize-views,mce-view,image-edit,jquery-ui-button,jquery-ui-slider,jquery-touch-punch,iris,wp-color-&load[chunk_2]=picker,updates&ver=5.3.2:2
    i @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate&ver=5.3.2:2
    fireWith @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate&ver=5.3.2:2
    (anonymous) @ load-scripts.php?c=0&load[chunk_0]=customize-base,customize-controls,customize-widgets,jquery-ui-position,thickbox,accordion,wp-sanitize,customize-nav-menus,imgare&load[chunk_1]=aselect,customize-models,customize-views,mce-view,image-edit,jquery-ui-button,jquery-ui-slider,jquery-touch-punch,iris,wp-color-&load[chunk_2]=picker,updates&ver=5.3.2:1
    i @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate&ver=5.3.2:2
    add @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate&ver=5.3.2:2
    when @ load-scripts.php?c=0&load[chunk_0]=customize-base,customize-controls,customize-widgets,jquery-ui-position,thickbox,accordion,wp-sanitize,customize-nav-menus,imgare&load[chunk_1]=aselect,customize-models,customize-views,mce-view,image-edit,jquery-ui-button,jquery-ui-slider,jquery-touch-punch,iris,wp-color-&load[chunk_2]=picker,updates&ver=5.3.2:1
    instance @ load-scripts.php?c=0&load[chunk_0]=customize-base,customize-controls,customize-widgets,jquery-ui-position,thickbox,accordion,wp-sanitize,customize-nav-menus,imgare&load[chunk_1]=aselect,customize-models,customize-views,mce-view,image-edit,jquery-ui-button,jquery-ui-slider,jquery-touch-punch,iris,wp-color-&load[chunk_2]=picker,updates&ver=5.3.2:1
    i @ load-scripts.php?c=0&load[chunk_0]=customize-base,customize-controls,customize-widgets,jquery-ui-position,thickbox,accordion,wp-sanitize,customize-nav-menus,imgare&load[chunk_1]=aselect,customize-models,customize-views,mce-view,image-edit,jquery-ui-button,jquery-ui-slider,jquery-touch-punch,iris,wp-color-&load[chunk_2]=picker,updates&ver=5.3.2:1
    e @ load-scripts.php?c=0&load[chunk_0]=customize-base,customize-controls,customize-widgets,jquery-ui-position,thickbox,accordion,wp-sanitize,customize-nav-menus,imgare&load[chunk_1]=aselect,customize-models,customize-views,mce-view,image-edit,jquery-ui-button,jquery-ui-slider,jquery-touch-punch,iris,wp-color-&load[chunk_2]=picker,updates&ver=5.3.2:2
    embed @ load-scripts.php?c=0&load[chunk_0]=customize-base,customize-controls,customize-widgets,jquery-ui-position,thickbox,accordion,wp-sanitize,customize-nav-menus,imgare&load[chunk_1]=aselect,customize-models,customize-views,mce-view,image-edit,jquery-ui-button,jquery-ui-slider,jquery-touch-punch,iris,wp-color-&load[chunk_2]=picker,updates&ver=5.3.2:2
    i @ load-scripts.php?c=0&load[chunk_0]=customize-base,customize-controls,customize-widgets,jquery-ui-position,thickbox,accordion,wp-sanitize,customize-nav-menus,imgare&load[chunk_1]=aselect,customize-models,customize-views,mce-view,image-edit,jquery-ui-button,jquery-ui-slider,jquery-touch-punch,iris,wp-color-&load[chunk_2]=picker,updates&ver=5.3.2:2
    initialize @ load-scripts.php?c=0&load[chunk_0]=customize-base,customize-controls,customize-widgets,jquery-ui-position,thickbox,accordion,wp-sanitize,customize-nav-menus,imgare&load[chunk_1]=aselect,customize-models,customize-views,mce-view,image-edit,jquery-ui-button,jquery-ui-slider,jquery-touch-punch,iris,wp-color-&load[chunk_2]=picker,updates&ver=5.3.2:2
    h.Class @ load-scripts.php?c=0&load[chunk_0]=customize-base,customize-controls,customize-widgets,jquery-ui-position,thickbox,accordion,wp-sanitize,customize-nav-menus,imgare&load[chunk_1]=aselect,customize-models,customize-views,mce-view,image-edit,jquery-ui-button,jquery-ui-slider,jquery-touch-punch,iris,wp-color-&load[chunk_2]=picker,updates&ver=5.3.2:1
    i @ load-scripts.php?c=0&load[chunk_0]=customize-base,customize-controls,customize-widgets,jquery-ui-position,thickbox,accordion,wp-sanitize,customize-nav-menus,imgare&load[chunk_1]=aselect,customize-models,customize-views,mce-view,image-edit,jquery-ui-button,jquery-ui-slider,jquery-touch-punch,iris,wp-color-&load[chunk_2]=picker,updates&ver=5.3.2:1
    i @ load-scripts.php?c=0&load[chunk_0]=customize-base,customize-controls,customize-widgets,jquery-ui-position,thickbox,accordion,wp-sanitize,customize-nav-menus,imgare&load[chunk_1]=aselect,customize-models,customize-views,mce-view,image-edit,jquery-ui-button,jquery-ui-slider,jquery-touch-punch,iris,wp-color-&load[chunk_2]=picker,updates&ver=5.3.2:1
    (anonymous) @ load-scripts.php?c=0&load[chunk_0]=customize-base,customize-controls,customize-widgets,jquery-ui-position,thickbox,accordion,wp-sanitize,customize-nav-menus,imgare&load[chunk_1]=aselect,customize-models,customize-views,mce-view,image-edit,jquery-ui-button,jquery-ui-slider,jquery-touch-punch,iris,wp-color-&load[chunk_2]=picker,updates&ver=5.3.2:2
    each @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate&ver=5.3.2:2
    (anonymous) @ load-scripts.php?c=0&load[chunk_0]=customize-base,customize-controls,customize-widgets,jquery-ui-position,thickbox,accordion,wp-sanitize,customize-nav-menus,imgare&load[chunk_1]=aselect,customize-models,customize-views,mce-view,image-edit,jquery-ui-button,jquery-ui-slider,jquery-touch-punch,iris,wp-color-&load[chunk_2]=picker,updates&ver=5.3.2:2
    i @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate&ver=5.3.2:2
    fireWith @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate&ver=5.3.2:2
    ready @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate&ver=5.3.2:2
    J @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate&ver=5.3.2:2
    Show 12 more frames
    react-dom.min.js?ver=16.9.0:150 Uncaught TypeError: Cannot read property ‘top’ of undefined
    at t.value (controls.js?ver=2.6.1:35)
    at new t (controls.js?ver=2.6.1:35)
    at Ag (react-dom.min.js?ver=16.9.0:63)
    at Vg (react-dom.min.js?ver=16.9.0:89)
    at ph (react-dom.min.js?ver=16.9.0:217)
    at lh (react-dom.min.js?ver=16.9.0:126)
    at O (react-dom.min.js?ver=16.9.0:121)
    at Sb (react-dom.min.js?ver=16.9.0:213)
    at wh (react-dom.min.js?ver=16.9.0:160)
    at fd (react-dom.min.js?ver=16.9.0:160)
    value @ controls.js?ver=2.6.1:35
    t @ controls.js?ver=2.6.1:35
    Ag @ react-dom.min.js?ver=16.9.0:63
    Vg @ react-dom.min.js?ver=16.9.0:89
    ph @ react-dom.min.js?ver=16.9.0:217
    lh @ react-dom.min.js?ver=16.9.0:126
    O @ react-dom.min.js?ver=16.9.0:121
    Sb @ react-dom.min.js?ver=16.9.0:213
    wh @ react-dom.min.js?ver=16.9.0:160
    fd @ react-dom.min.js?ver=16.9.0:160
    (anonymous) @ react-dom.min.js?ver=16.9.0:163
    kh @ react-dom.min.js?ver=16.9.0:119
    id @ react-dom.min.js?ver=16.9.0:163
    render @ react-dom.min.js?ver=16.9.0:228
    renderContent @ controls.js?ver=2.6.1:35
    (anonymous) @ load-scripts.php?c=0&load[chunk_0]=customize-base,customize-controls,customize-widgets,jquery-ui-position,thickbox,accordion,wp-sanitize,customize-nav-menus,imgare&load[chunk_1]=aselect,customize-models,customize-views,mce-view,image-edit,jquery-ui-button,jquery-ui-slider,jquery-touch-punch,iris,wp-color-&load[chunk_2]=picker,updates&ver=5.3.2:2
    i @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate&ver=5.3.2:2
    add @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate&ver=5.3.2:2
    (anonymous) @ load-scripts.php?c=0&load[chunk_0]=customize-base,customize-controls,customize-widgets,jquery-ui-position,thickbox,accordion,wp-sanitize,customize-nav-menus,imgare&load[chunk_1]=aselect,customize-models,customize-views,mce-view,image-edit,jquery-ui-button,jquery-ui-slider,jquery-touch-punch,iris,wp-color-&load[chunk_2]=picker,updates&ver=5.3.2:2
    i @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate&ver=5.3.2:2
    fireWith @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate&ver=5.3.2:2
    (anonymous) @ load-scripts.php?c=0&load[chunk_0]=customize-base,customize-controls,customize-widgets,jquery-ui-position,thickbox,accordion,wp-sanitize,customize-nav-menus,imgare&load[chunk_1]=aselect,customize-models,customize-views,mce-view,image-edit,jquery-ui-button,jquery-ui-slider,jquery-touch-punch,iris,wp-color-&load[chunk_2]=picker,updates&ver=5.3.2:1
    i @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate&ver=5.3.2:2
    add @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate&ver=5.3.2:2
    when @ load-scripts.php?c=0&load[chunk_0]=customize-base,customize-controls,customize-widgets,jquery-ui-position,thickbox,accordion,wp-sanitize,customize-nav-menus,imgare&load[chunk_1]=aselect,customize-models,customize-views,mce-view,image-edit,jquery-ui-button,jquery-ui-slider,jquery-touch-punch,iris,wp-color-&load[chunk_2]=picker,updates&ver=5.3.2:1
    instance @ load-scripts.php?c=0&load[chunk_0]=customize-base,customize-controls,customize-widgets,jquery-ui-position,thickbox,accordion,wp-sanitize,customize-nav-menus,imgare&load[chunk_1]=aselect,customize-models,customize-views,mce-view,image-edit,jquery-ui-button,jquery-ui-slider,jquery-touch-punch,iris,wp-color-&load[chunk_2]=picker,updates&ver=5.3.2:1
    i @ load-scripts.php?c=0&load[chunk_0]=customize-base,customize-controls,customize-widgets,jquery-ui-position,thickbox,accordion,wp-sanitize,customize-nav-menus,imgare&load[chunk_1]=aselect,customize-models,customize-views,mce-view,image-edit,jquery-ui-button,jquery-ui-slider,jquery-touch-punch,iris,wp-color-&load[chunk_2]=picker,updates&ver=5.3.2:1
    e @ load-scripts.php?c=0&load[chunk_0]=customize-base,customize-controls,customize-widgets,jquery-ui-position,thickbox,accordion,wp-sanitize,customize-nav-menus,imgare&load[chunk_1]=aselect,customize-models,customize-views,mce-view,image-edit,jquery-ui-button,jquery-ui-slider,jquery-touch-punch,iris,wp-color-&load[chunk_2]=picker,updates&ver=5.3.2:2
    embed @ load-scripts.php?c=0&load[chunk_0]=customize-base,customize-controls,customize-widgets,jquery-ui-position,thickbox,accordion,wp-sanitize,customize-nav-menus,imgare&load[chunk_1]=aselect,customize-models,customize-views,mce-view,image-edit,jquery-ui-button,jquery-ui-slider,jquery-touch-punch,iris,wp-color-&load[chunk_2]=picker,updates&ver=5.3.2:2
    i @ load-scripts.php?c=0&load[chunk_0]=customize-base,customize-controls,customize-widgets,jquery-ui-position,thickbox,accordion,wp-sanitize,customize-nav-menus,imgare&load[chunk_1]=aselect,customize-models,customize-views,mce-view,image-edit,jquery-ui-button,jquery-ui-slider,jquery-touch-punch,iris,wp-color-&load[chunk_2]=picker,updates&ver=5.3.2:2
    initialize @ load-scripts.php?c=0&load[chunk_0]=customize-base,customize-controls,customize-widgets,jquery-ui-position,thickbox,accordion,wp-sanitize,customize-nav-menus,imgare&load[chunk_1]=aselect,customize-models,customize-views,mce-view,image-edit,jquery-ui-button,jquery-ui-slider,jquery-touch-punch,iris,wp-color-&load[chunk_2]=picker,updates&ver=5.3.2:2
    h.Class @ load-scripts.php?c=0&load[chunk_0]=customize-base,customize-controls,customize-widgets,jquery-ui-position,thickbox,accordion,wp-sanitize,customize-nav-menus,imgare&load[chunk_1]=aselect,customize-models,customize-views,mce-view,image-edit,jquery-ui-button,jquery-ui-slider,jquery-touch-punch,iris,wp-color-&load[chunk_2]=picker,updates&ver=5.3.2:1
    i @ load-scripts.php?c=0&load[chunk_0]=customize-base,customize-controls,customize-widgets,jquery-ui-position,thickbox,accordion,wp-sanitize,customize-nav-menus,imgare&load[chunk_1]=aselect,customize-models,customize-views,mce-view,image-edit,jquery-ui-button,jquery-ui-slider,jquery-touch-punch,iris,wp-color-&load[chunk_2]=picker,updates&ver=5.3.2:1
    i @ load-scripts.php?c=0&load[chunk_0]=customize-base,customize-controls,customize-widgets,jquery-ui-position,thickbox,accordion,wp-sanitize,customize-nav-menus,imgare&load[chunk_1]=aselect,customize-models,customize-views,mce-view,image-edit,jquery-ui-button,jquery-ui-slider,jquery-touch-punch,iris,wp-color-&load[chunk_2]=picker,updates&ver=5.3.2:1
    (anonymous) @ load-scripts.php?c=0&load[chunk_0]=customize-base,customize-controls,customize-widgets,jquery-ui-position,thickbox,accordion,wp-sanitize,customize-nav-menus,imgare&load[chunk_1]=aselect,customize-models,customize-views,mce-view,image-edit,jquery-ui-button,jquery-ui-slider,jquery-touch-punch,iris,wp-color-&load[chunk_2]=picker,updates&ver=5.3.2:2
    each @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate&ver=5.3.2:2
    (anonymous) @ load-scripts.php?c=0&load[chunk_0]=customize-base,customize-controls,customize-widgets,jquery-ui-position,thickbox,accordion,wp-sanitize,customize-nav-menus,imgare&load[chunk_1]=aselect,customize-models,customize-views,mce-view,image-edit,jquery-ui-button,jquery-ui-slider,jquery-touch-punch,iris,wp-color-&load[chunk_2]=picker,updates&ver=5.3.2:2
    i @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate&ver=5.3.2:2
    fireWith @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate&ver=5.3.2:2
    ready @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate&ver=5.3.2:2
    J @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate&ver=5.3.2:2
    Show 11 more frames
    controls.js?ver=2.6.1:35 Uncaught TypeError: Cannot read property ‘container’ of undefined

    Thread Starter domcan1000

    (@domcan1000)

    My apologies. Here is the contents of the console when in customizer:

    
This page uses the non standard property “zoom”. Consider using calc() in the relevant property values, or using “transform” along with “transform-origin: 0 0”. customize.php
JQMIGRATE: Migrate is installed, version 1.4.1 load-scripts.php:8:552
TypeError: this.state.value[this.state.currentDevice] is undefined controls.js:35:60699
    value https://theperfectpearphotobooth.com/wp-content/themes/neve/inc/customizer/controls/react/bundle/controls.js?ver=2.6.0:35
    t https://theperfectpearphotobooth.com/wp-content/themes/neve/inc/customizer/controls/react/bundle/controls.js?ver=2.6.0:35
    Ag https://theperfectpearphotobooth.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=16.9.0:63
    Vg https://theperfectpearphotobooth.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=16.9.0:89
    ph https://theperfectpearphotobooth.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=16.9.0:217
    lh https://theperfectpearphotobooth.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=16.9.0:126
    O https://theperfectpearphotobooth.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=16.9.0:121
    Sb https://theperfectpearphotobooth.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=16.9.0:213
    wh https://theperfectpearphotobooth.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=16.9.0:160
    fd https://theperfectpearphotobooth.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=16.9.0:160
    id https://theperfectpearphotobooth.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=16.9.0:163
    kh https://theperfectpearphotobooth.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=16.9.0:119
    id https://theperfectpearphotobooth.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=16.9.0:163
    render https://theperfectpearphotobooth.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=16.9.0:228
    renderContent https://theperfectpearphotobooth.com/wp-content/themes/neve/inc/customizer/controls/react/bundle/controls.js?ver=2.6.0:35
    jQuery 26
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TypeError: "this.state.value[this.state.currentDevice] is undefined"
    value https://theperfectpearphotobooth.com/wp-content/themes/neve/inc/customizer/controls/react/bundle/controls.js?ver=2.6.0:35
    t https://theperfectpearphotobooth.com/wp-content/themes/neve/inc/customizer/controls/react/bundle/controls.js?ver=2.6.0:35
    Ag https://theperfectpearphotobooth.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=16.9.0:63
    Vg https://theperfectpearphotobooth.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=16.9.0:89
    ph https://theperfectpearphotobooth.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=16.9.0:217
    lh https://theperfectpearphotobooth.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=16.9.0:126
    O https://theperfectpearphotobooth.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=16.9.0:121
    Sb https://theperfectpearphotobooth.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=16.9.0:213
    wh https://theperfectpearphotobooth.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=16.9.0:160
    fd https://theperfectpearphotobooth.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=16.9.0:160
    id https://theperfectpearphotobooth.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=16.9.0:163
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    Thank you for your help,

    Dom

    Hi,

    Do you still have this issue with the latest version of the theme?

    Regards,
    Rodica

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