customize

Hi @fayebl,

Which WordPress version are you running?

Do your system meet these requirements: https://www.ads-software.com/about/requirements/?

Regards,
Kharis

Hi Kharis
php 7.4 latest wp 5.6 and everything else seem to be up to date

and yes ssl

I finally deactivated woo commerce that seems to be the conflict – any tips?

Finally got an email from wp
WordPress version 5.6
Current theme: Moesia (version 1.52)
Current plugin: WooCommerce (version 4.8.0) PHP version 7.4.13

Error Details
=============
An error of type E_ERROR was caused in line 526 of the file /home/asastr01/domains/asastrology.nl/public_html/wp-content/plugins/woocommerce/includes/customizer/class-wc-shop-customizer.php. Error message: Uncaught Error: Call to undefined method Jetpack::is_module_active() in /home/asastr01/domains/asastrology.nl/public_html/wp-content/plugins/woocommerce/includes/customizer/class-wc-shop-customizer.php:526
Stack trace:
#0 /home/asastr01/domains/asastrology.nl/public_html/wp-content/plugins/woocommerce/includes/customizer/class-wc-shop-customizer.php(44): WC_Shop_Customizer->add_product_images_section(Object(WP_Customize_Manager))
#1 /home/asastr01/domains/asastrology.nl/public_html/wp-includes/class-wp-hook.php(287): WC_Shop_Customizer->add_sections(Object(WP_Customize_Manager))
#2 /home/asastr01/domains/asastrology.nl/public_html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array)
#3 /home/asastr01/domains/asastrology.nl/public_html/wp-includes/plugin.php(484): WP_Hook->do_action(Array)
#4 /home/asastr01/domains/asastrology.nl/public_html/wp-includes/class-wp-customize-manager.php(933): do_action(‘customize_regis…’, Object(WP_Customize_Manager))
#5 /home/asastr01/domains/asastrology.nl/

Hi,

The error message is showing some files to WooCommerce, that indicates you’re having trouble with it. Please try disabling it temporarily and then check your website’s customizer to confirm whether the issue still occurs or not.

Regards,
Kharis

Yes as I said above that’s what I did – if I disable woo commerce, the customization
works – sorry if that wasn’t clear

• This reply was modified 3 years, 10 months ago by fayebl.

But what should I do as I want to use woo commerce

Hi,

To find out what has been actually caused you an issue with WooCommerce, I’d recommend doing these troubleshooting steps: https://docs.woocommerce.com/document/woocommerce-self-service-guide/.

Regards,
Kharis

I have tried deactivated Plugins but it is clear that if I deactivate woo commerce I can use customize.
With it activated I get a critical error

Here are the details

I hope that helps
Thanks
Faye

Error Details
=============
An error of type E_ERROR was caused in line 526 of the file /home/asastr01/domains/asastrology.nl/public_html/wp-content/plugins/woocommerce/includes/customizer/class-wc-shop-customizer.php. Error message: Uncaught Error: Call to undefined method Jetpack::is_module_active() in /home/asastr01/domains/asastrology.nl/public_html/wp-content/plugins/woocommerce/includes/customizer/class-wc-shop-customizer.php:526
Stack trace:
#0 /home/asastr01/domains/asastrology.nl/public_html/wp-content/plugins/woocommerce/includes/customizer/class-wc-shop-customizer.php(44): WC_Shop_Customizer->add_product_images_section(Object(WP_Customize_Manager))
#1 /home/asastr01/domains/asastrology.nl/public_html/wp-includes/class-wp-hook.php(287): WC_Shop_Customizer->add_sections(Object(WP_Customize_Manager))
#2 /home/asastr01/domains/asastrology.nl/public_html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array)
#3 /home/asastr01/domains/asastrology.nl/public_html/wp-includes/plugin.php(484): WP_Hook->do_action(Array)
#4 /home/asastr01/domains/asastrology.nl/public_html/wp-includes/class-wp-customize-manager.php(933): do_action(‘customize_regis…’, Object(WP_Customize_Manager))
#5 /home/asastr01/domains/asastrology.nl/

For clarity the problem is with Moesia not woo but activating woocommerce causes it

Hi @fayebl,

I am sorry for the delay in response.

Can you confirm whether the same issue remains when switching to one of default WordPress themes like Twenty Twenty-One for testing purpose? This procedure will help rule-out any specific issue with Moesia them.

Regards,
Kharis

Hi Kharis
thanks will try tomorrow and let you know
Faye

I have put in twenty 21 and it is still doing something weird when woocommerce is activated – If I deactivate woo I can access the customise but as soon as it is activated I get an error so seems like a woo problem

Error Details
=============
An error of type E_ERROR was caused in line 526 of the file /home/asastr01/domains/asastrology.nl/public_html/wp-content/plugins/woocommerce/includes/customizer/class-wc-shop-customizer.php. Error message: Uncaught Error: Call to undefined method Jetpack::is_module_active() in /home/asastr01/domains/asastrology.nl/public_html/wp-content/plugins/woocommerce/includes/customizer/class-wc-shop-customizer.php:526
Stack trace:
#0 /home/asastr01/domains/asastrology.nl/public_html/wp-content/plugins/woocommerce/includes/customizer/class-wc-shop-customizer.php(44): WC_Shop_Customizer->add_product_images_section(Object(WP_Customize_Manager))
#1 /home/asastr01/domains/asastrology.nl/public_html/wp-includes/class-wp-hook.php(292): WC_Shop_Customizer->add_sections(Object(WP_Customize_Manager))
#2 /home/asastr01/domains/asastrology.nl/public_html/wp-includes/class-wp-hook.php(316): WP_Hook->apply_filters(NULL, Array)
#3 /home/asastr01/domains/asastrology.nl/public_html/wp-includes/plugin.php(484): WP_Hook->do_action(Array)
#4 /home/asastr01/domains/asastrology.nl/public_html/wp-includes/class-wp-customize-manager.php(933): do_action('customize_regis...', Object(WP_Customize_Manager))
#5 /home/asastr01/domains/asastrology.nl/

Hi,

Thank you for updating me.

Please check whether your website meets these requirements or not.

Regards,
Kharis